Find the answer to your questions, whether you're a company, an employee or a merchant!

To become an affiliate, there are 3 simple steps:

1. Registration: You provide the necessary information for the preparation of your contract, for instance you fill in our online affiliation form.
2. Signature of the contract: You sign the contract.
3. Activation: We activate your Points of Sale remotely, without any manipulation on your part. We add your Points of Sale to the Store Locator of our App.

Pluxee cards are delivered within 10 to 15 business days to the employer's address.

First, please check the delivery date indicated on your order confirmation. In case of a delivery delay, please contact our Customer Care Team to assist by phone at (+352) 28 76 15 00 from Monday to Friday from 8am to noon and from 1pm to 5pm or by email on orders.lu@pluxeegroup.com.

Pluxee has partnered with Microtis (GesperPersonnel) and Proximus (Apsal) to natively integrate digital meal voucher management into your payroll software. If you use one of these tools, meal voucher entitlements are automatically calculated from your payroll data, integrated into your monthly process, and your orders are generated directly to Pluxee, with no intermediate export.

The most common reasons for a rejected Pluxee card transaction are:

1. The merchant does not accept Pluxee Lunch
The card can only be used with Pluxee partner merchants that are authorised to accept it.

2. Your available balance is insufficient
Check your balance in the Pluxee app or web portal before trying the payment again.

3. Your card is not activated, has been blocked or has been replaced
Make sure you are using your current active card. The first payment must be made using the PIN to activate the physical card and enable contactless payments.

If none of the above applies, please check our live service status page to ensure that an incident is not currently being resolved.

If that's not the case, please send us a demand via the form or by email at consumers.lu@pluxeegroup.com or by calling us at 00352 28 76 15 00 from Monday to Friday from 9am to 5.30pm. please give us your Pluxee ID & Card ID.

Follow the step-by-step instructions to find your Pluxee card number and CVV.

From the moment we receive your signed contracts, activation generally takes less than 24 hours.

This of course depends on the number of points of sale to be activated.

Learn how to activate your Pluxee card in a few simple steps.

According to the Grand-Ducal Regulation of 29 December 1986, one lunch voucher may be granted for each day actually worked.

In practice, and with a view to administrative simplification, it is agreed to allocate a flat number of vouchers per month and per person in accordance with the following calculation:

52 weeks x 5 working days
= 260 working days
- 26 days leave
- 11 public holidays
- 5 fixed compensation days off

= 218 lunch vouchers per year, or an average of 18 lunch vouchers per month over 12 months.

The actual number of vouchers may vary depending on the employee’s working schedule, leave, absences and the number of days actually worked.

See where you can use your Pluxee Lunch card at restaurants, supermarkets and other affiliated merchants in Luxembourg.

In case of loss, you can temporarily suspend your card via the App Pluxee:
1. Select "WALLET" at the bottom of the screen
2. Go to Settings in the top left corner of the screen and click on "Temporarily suspend this card".
3. If the card was only temporarily lost and you find it, you can reactivate it. The button will now appear as "Unsuspend this card".

To definitely block your card in case of theft or loss, you should contact our consumer service by email at consumers.lu@pluxeegroup.com or by calling us at 00352 28 76 15 00 from Monday to Friday from 9am to 5.30pm. Please give us your Pluxee ID & Card ID.

Will your Pluxee card expire soon? See whether you will receive a new card automatically.

Apple Pay is a mobile payment solution. You can pay contactless in a store or restaurant with your iPhone or Apple Watch via NFC.

All you have to do is hold your iPhone or Apple Watch in front of the contactless reader, follow instructions on the payment terminal.

The choice between the physical Pluxee card and the virtual card depends on your employees' needs and preferences regarding their use of lunch and gift vouchers.

Physical Pluxee card

• Versatility: Can be used just like a traditional bank card, with contactless and mobile payment functions.
• Ease of use: Ideal for those who prefer a physical card they can slip into their wallet.
• Accessibility: Suitable for everyone, including employees unfamiliar with mobile payments.

Virtual Pluxee card

• 100% virtual: Perfect for smartphone users looking for a modern, paperless solution.
• Fast mobile payments: Compatible with Apple Pay and Google Pay for seamless payments.
• Environmentally-friendly: A more sustainable, plastic-free option.
• Enhanced security: Protected by mobile wallet security systems (fingerprint, facial recognition, etc.).

Which option is the right one?

For maximum flexibility, you can even offer both solutions to meet the varied expectations of your employees. Those who appreciate a more traditional approach will opt for the physical card, while digital enthusiasts will prefer the virtual card for its modernity and practicality. Our local team is here to advise you. 

Yes, your Pluxee card will be renewed automatically, as long as your employer has confirmed that you are still part of the company. This renewal is carried out one month before your card expires, and you will be informed by e-mail.

As soon as the new card is ordered, it immediately replaces the old one in the Pluxee application.  It will be sent within 10 to 15 working days to your employer's address.  Please do not click on “Activate” in the application until you have your new card in hand, so that you can continue to use your current card and avoid any risks.

And yes, the balance on your Pluxee card will be automatically transferred to your new card when it is renewed.

Our local team will support you throughout the process and will be happy to answer any questions you may have. You can contact us by e-mail at consumers.lu@pluxeegroup.com or by telephone on +352 2876 1500.

Pluxee Lunch card not working? Check the most common reasons for a declined payment.

Yes, the balance on your Pluxee card will be automatically transferred to your new card when it is renewed. You don't have to do a thing: as soon as your new card is activated, the amount remaining on your old card will be available immediately. 

This process is completely secure, and guarantees that you won't lose any credit when you switch from one card to another.

This is what the Pluxee Lunch card looks like:

For the moment we have still some valid Sodexo cards on the market, you can continue to accept them as well:

It is a VISA DEBIT card that works like a classic VISA card: it has a chip for contactless payments and also allows secure online payment.

The card only works in Luxembourg, at affiliated points of sale.

Pluxee meal vouchers are valid for one year from the date they are loaded. You will be automatically notified by email and in your app three months before they expire if part of your credit is about to expire.

Your balance is updated after each purchase transaction. You can consult it on the mobile application Pluxee as soon as you log in on the home page or on "WALLET".

The balance and the transaction history can also be consulted on the Consumers Page. 

The Pluxee Lunch card, whether physical or virtual, works like a bank card at all Pluxee partner merchants with a point-of-sale terminal or online store (e-commerce). You can view the list of restaurants and merchants in our Pluxee Lunch network on the Pluxee mobile app or via the Consumers Page. You can set your location and search for the restaurants and merchants closest to you.

You can suggest new merchants by sending an email to merchants.lu@pluxeegroup.com.

Electronic vouchers are valid for 12 months from the date of loading. Our “First in - First out” system ensures that the oldest credits are used first. 

Expiring amounts will be displayed on the Pluxee app and Consumers Page 3 months before the expiry date.

Your personal information can be edited from the Pluxee app or Consumers Page.

After selecting your profile, go to “Personal Information” (or “My Account” on the web portal). You will then be redirected to Pluxee Connect, where you can manage your data, such as your personal information (profile, phone number, email address, etc.) and your account security settings (password, biometrics, etc.).

You can also delete your Pluxee Connect account (which will result in the loss of your access).

You can access this information whenever you need to, in real time, by logging in to your account in the app Pluxee via "WALLET". A 3 months history of transactions will be displayed. You can search and filter transactions by type and period.

This is also available on the Consumers Page.

Meal vouchers can be used to purchase ready-to-eat meals or food items from our affiliated stores in Luxembourg. They are limited to a maximum of five vouchers per day. 

For more information, see the meal voucher legislation in Luxembourg.