Pluxee Gift card
The digital gift voucher solution that gives you the opportunity to choose!
Pluxee, your gateway to a world of opportunities
As a member of the Pluxee community, like thousands of other Luxembourg workers, you benefit from an invaluable extra-legal advantage: the gift voucher.
This solution significantly increases your purchasing power and gives you the freedom to choose where to spend your vouchers within our acceptance network.
The Pluxee ecosystem also gives you access to a host of benefits and exclusive offers from our merchant partners.
Ask for more!
More purchasing power
Gift vouchers significantly improve your purchasing power. Your employer has rewarded you, now it's your turn to make the most of it!
More than 350 merchants await your visit
Your gift vouchers can be spent in a wide range of stores in Luxembourg. Sporting goods, jewelry, perfumes, clothing, hi-fi, household appliances, telephony, toys, flowers, travel... there's something for everyone!
Access exclusive opportunities
Want even more? With your Pluxee card, you can also benefit from discounts and exclusive offers at numerous merchants and stores in Luxembourg. As a member of the Pluxee community, you'll also have access to unique events.
Use your Pluxee Gift card in these and many other stores!
Got a question? The answer is here!
Where can I find my CARD ID?
You will need to provide your Card ID when creating your account and for each exchange with the Pluxee team.
- If you have a physical card: the CARD ID is written on the back of your card and begins with LUX.
- If you have a virtual card: in the PDF document attached to the e-mail entitled “Pluxee virtual card: your Card ID” received when finalizing the creation of your virtual card.
To create your account on the Pluxee mobile application, you only need to enter the last 8 digits.
Where can I find my Pluxee ID?
When creating your account, you will need to provide your Pluxee ID:
- If you have a physical card, you'll find it on the same letter as your PIN code.
- If you have a virtual card, your Pluxee ID can be found in the e-mail you received after creating your card, entitled “Pluxee Virtual Card: Your Pluxee ID”.
How can I activate my card?
When you receive you card, it is inactive. You can activate it through the Pluxee app by going to "Wallet" at the bottom of the screen then Settings at the top left. Click on "Activate this card".
Cardholders who do not have access to the Pluxee application can request activation from the consumer service of Pluxee by email at consumers.lu@pluxeegroup.com or by calling at 00352 28 76 15 00 from Monday to Friday from 9am to 5.30pm. Please give us your Pluxee ID & Card ID.
Where can I use the Pluxee Gift card ?
You can use your Pluxee Gift card within the Pluxee Gift network.
You can consult the list of restaurants from the Pluxee Gift network on the mobile App Pluxee on map or on list on "EXPLORE". You can define your position and look for the stores closest to you.
You can also see our network on the web portal Pluxee.
You can suggest merchants by sending an email to merchants.lu@pluxeegroup.com.
What does the Pluxee Gift card look like and how does it work?
This is what the Pluxee Gift card looks like:
It is a VISA DEBIT card that works like a classic VISA card: it has a chip for contactless payments and also allows secure online payment.
The card only works in Luxembourg, at affiliated points of sale.
How do I replace my Card?
If your card is permanently lost, if it has been stolen, or if it is damaged and unusable or if you have never received your card, please contact our consumer service (by e-mail on consumers.lu@pluxeegroup.com or by phone on 00352 28 76 15 00 from Monday to Friday from 9am to 5.30pm.) to block it and a new card will be ordered automatically and will be sent to you. Please give us your Pluxee ID.