Pluxee Gift card
The digital gift voucher solution that gives you the opportunity to choose!
Pluxee, your gateway to a world of opportunities
As a member of the Pluxee community, like thousands of other Luxembourg workers, you benefit from an invaluable extra-legal advantage: the gift voucher.
This solution significantly increases your purchasing power and gives you the freedom to choose where to spend your vouchers within our acceptance network.
The Pluxee ecosystem also gives you access to a host of benefits and exclusive offers from our merchant partners.
Ask for more!
More purchasing power
Gift vouchers significantly improve your purchasing power. Your employer has rewarded you, now it's your turn to make the most of it!
More than 600 point of sales await your visit
Your gift vouchers can be spent in a wide range of stores in Luxembourg. Sporting goods, jewelry, perfumes, clothing, hi-fi, household appliances, telephony, toys, flowers, travel... there's something for everyone!
Access exclusive opportunities
Want even more? With your Pluxee card, you can also benefit from discounts and exclusive offers at numerous merchants and stores in Luxembourg. As a member of the Pluxee community, you'll also have access to unique events.
Use your Pluxee Gift card in these and many other stores!
The Pluxee card, it's as easy as 1, 2, 3!
Step 1
You will receive your card, your PIN code and your Pluxee ID
Step 2
Log on to the Pluxee app or portal to activate your card, or contact our customer service department.
Step 3
Use your card at the Pluxee Lunch card network affiliates
Step 4
View your balance and transaction history
Got a question? The answer is here!
Where can I find my CARD ID?
You will need to provide your Card ID when creating your account and for each exchange with the Pluxee team.
- If you have a physical card: the CARD ID is written on the back of your card and begins with LUX.
- If you have a virtual card: in the PDF document attached to the e-mail entitled “Pluxee virtual card: your Card ID” received when finalizing the creation of your virtual card.
To create your account on the Pluxee mobile application, you only need to enter the last 8 digits.
Need help locating your account details? Learn where to find your Pluxee ID in the app or Pluxee consumer portal.
Where can I find my Pluxee ID?
When creating your account, you will need to provide your Pluxee ID:
- If you have a physical card, you'll find it in the email you got when your card was loaded.
- If you have a virtual card, your Pluxee ID can be found in the e-mail you received after creating your card, entitled “Pluxee Virtual Card: Your Pluxee ID”.
If you have already created your account, you can find your Pluxee ID in your Pluxee application :
- Go to the "cards" tab
- Select your card
- Click on the "settings" icon on the top right of your screen
- Chose "Display card ID" and copy your ID to your clipboard
Waiting for a replacement card? Check if your old Pluxee card still works.
How can I activate my Pluxee lunch card?
To activate your card, you must have created an account using your Pluxee ID and Card ID in the Pluxee app (by Pluxee International). Before activating your card, make sure you have it in your possession if it is a physical card. If it is a virtual card, it can be activated after creating your account using the login details received by email (Pluxee ID and Card ID).
When you receive your card, it is inactive. You can activate it through the Pluxee application (or via the Consumers Page) by going to WALLET at the bottom of the screen, then Settings in the top right-hand corner. Click on the “Activate this card” button.
In the event of card renewal: As soon as the new card is ordered, i.e. 1 month before the previous one expires, it immediately replaces the old one in the Pluxee application. It will be sent within 10 to 15 working days to your employer's address. Please do not click on “Activate” in the application until you have your new card in hand, so that you can continue to use your current card and avoid any potential risks.
Cardholders without access to the Pluxee application can activate their card also on the Consumer Page.
If none of the above 2 activation options are available, you can request activation from the Pluxee customer service department: by e-mail on consumers.lu@pluxeegroup.com or by telephone on 00352 28 76 15 00 Monday to Friday, 9am to 5.30pm. Please provide us with your Pluxee ID and Card ID.
Lost your card? Follow the steps to block your Pluxee card in Luxembourg and keep your account secure.
Where can I use my Pluxee electronic gift vouchers?
The Pluxee Gift card, whether physical or virtual, can be used like a standard payment card at partner merchants equipped with a terminal or on their online shops. To find out where you can use your Pluxee Gift card, check the Pluxee mobile app or the store locator, which also allow you to easily locate affiliated stores near you.
You can suggest merchants by sending an email to merchants.lu@pluxeegroup.com.
What does the Pluxee Gift card look like and how does it work?
This is what the Pluxee Gift card looks like:
It is a VISA DEBIT card that works like a classic VISA card: it has a chip for contactless payments and also allows secure online payment.
The card only works in Luxembourg, at affiliated points of sale.
How do I replace my Card?
If your card is permanently lost, if it has been stolen, or if it is damaged and unusable or if you have never received your card, please contact our consumer service (by e-mail on consumers.lu@pluxeegroup.com or by phone on 00352 28 76 15 00 from Monday to Friday from 9am to 5.30pm.) to block it and a new card will be ordered automatically and will be sent to you. Please give us your Pluxee ID.
See when your Pluxee credits are due to expire and how to check their expiry date.
Need to add funds to your card? Learn how your Pluxee Lunch card is reloaded and who is responsible for the top-up.