Find the answer to your questions, whether you're a company, an employee or a merchant!

In your Pluxee App, you can see all transactions you have made with your Pluxee card.

In the Apple "Wallet" App, you will see only transactions made with your Apple Pay.

The Pluxee Gift card, whether physical or virtual, can be used like a standard payment card at partner merchants equipped with a terminal or on their online shops. To find out where you can use your Pluxee Gift card, check the Pluxee mobile app or the store locator, which also allow you to easily locate affiliated stores near you.

You can suggest merchants by sending an email to merchants.lu@pluxeegroup.com. 

Google Pay is a solution for users of Android devices. The device concerned must be able to manage the NFC function.

In the “Wallet” application, select your Pluxee card and click on the menu in the top right-hand corner. Scroll to the bottom of the page and click on “Remove payment method”.

Yes, you can continue to use your old card until you receive your new one, as long as you don't click on the “Activate” button in the application. In fact, as soon as you activate your new card (which automatically appears in your application as soon as it is produced), it immediately replaces the old one, which then becomes unusable. 

Once you've received your new card, you'll once again be able to enjoy mobile payment via Apple Pay and Google Pay. Simply activate your card (once you have it in hand) and add it again to Apple Wallet or Google Wallet from your card settings in the Pluxee mobile application.

As long as you haven't received and activated your new card, you can continue to use mobile payment with your current card without any problems.

One month before your card expires, we'll send you an e-mail informing you of the steps involved. On that date, your new card will go into production, and you will receive it within 10 to 15 working days at your employer's address.

Our local team will be with you every step of the way, and will be happy to answer any questions you may have. You can contact us by e-mail at consumers.lu@pluxeegroup.com or by telephone on +352 2876 1500.

The PluxeeConnect solution allows you to create and manage your Pluxee account online. The login solution is common to our customer extranet, our mobile app, and our web portal.

The same login details can therefore be used on these platforms. However, if you are a customer (employer, HR, etc.), we recommend that you have one account linked to your work address (extranet) and another linked to your personal address (app and web portal).

In Apple "Wallet" app, you need to choose your Pluxee card and click on the menu on the top right hand corner, scroll down, and click on "Delete this card".

1. Open your Pluxee app
2. Go to settings menu of your card
3. Tap "Add to Apple Wallet"
4. Select your device*
5. Accept the General Conditions of Use

*only applicable if you have several devices: you can choose on which device you want to enroll your card.

After the first enrollment, please repeat the enrollment operation if you want to add your card on another device.

Have a look at your drop-down menu on the main screen (drag from top bottom -> menu where you can activate/deactivate commonly your WIFI or your plane mode), the NFC logo has to be available among your choices.

If you have expired vouchers, please contact the employer who granted you these vouchers (most of the time the Human Ressources department). Please note that we cannot deal directly with consumers on this topic.

The most common reasons for a rejected Pluxee card transaction are:

1. The merchant does not accept Pluxee Lunch
The card can only be used with Pluxee partner merchants that are authorised to accept it.

2. Your available balance is insufficient
Check your balance in the Pluxee app or web portal before trying the payment again.

3. Your card is not activated, has been blocked or has been replaced
Make sure you are using your current active card. The first payment must be made using the PIN to activate the physical card and enable contactless payments.

If none of the above applies, please check our live service status page to ensure that an incident is not currently being resolved.

If that's not the case, please send us a demand via the form or by email at consumers.lu@pluxeegroup.com or by calling us at 00352 28 76 15 00 from Monday to Friday from 9am to 5.30pm. please give us your Pluxee ID & Card ID.

Follow the step-by-step instructions to find your Pluxee card number and CVV.

Gift vouchers can be used at our affiliated stores in Luxembourg. Gift vouchers in Luxembourg are not subject to any spending limits or specific sectors. Treat yourself: high-tech, fashion, chocolate, DIY, leisure, there's something for everyone!

1. Unlock your phone or launch the “Google Pay” application if you're using a Smart Watch
2. Hold the top of your device close to the payment terminal screen and the payment process will be launched
3. Once completed, your device will display a notification of the completed transaction

Need to add your card first? Learn how to add your Pluxee card to Google Pay.

In case of loss, you can temporarily suspend your card via the App Pluxee:
1. Select "WALLET" at the bottom of the screen
2. Go to Settings in the top left corner of the screen and click on "Temporarily suspend this card".
3. If the card was only temporarily lost and you find it, you can reactivate it. The button will now appear as "Unsuspend this card".

To definitely block your card in case of theft or loss, you should contact our consumer service by email at consumers.lu@pluxeegroup.com or by calling us at 00352 28 76 15 00 from Monday to Friday from 9am to 5.30pm. Please give us your Pluxee ID & Card ID.

Will your Pluxee card expire soon? See whether you will receive a new card automatically.

Pluxee gift vouchers are valid for 12 months from the date they are loaded. Three months before they expire, you will receive an email and app notification informing you of their expiry date, giving you time to use them at our partner merchants.

See where you can use your Pluxee electronic gift vouchers in Luxembourg.

You can access iCloud and use the app "Find My iPhone" to block or definitely delete the possibility to pay with this device with Apple Pay. This is guaranteed even if your device is off-line and not connected to a cellular network or a WIFI network.

Once you have enrolled your card to your app Wallet:

1. Double click on the side button on your phone to activate Apple Pay
2. Authenticate on iPhone with Face ID or Touch ID
3. Hold the top of your iPhone in front of the payment terminal and the payment process will begin. When finished, your iPhone will display a transaction notification.