Find the answer to your questions, whether you're a company, an employee or a merchant!

If you have expired vouchers, please contact the employer who granted you these vouchers (most of the time the Human Ressources department). Please note that we cannot deal directly with consumers on this topic.

The most common reasons of a rejected transaction are:
1. The merchant is not an affiliate of Pluxee;

2. Card balance is not sufficient;

3. The card you are using is not activated or has been replaced or blocked 

If none of the above applies, please check our live service status page to ensure that an incident is not currently being resolved.

If that's not the case, please send us a demand via the form or by email at consumers.lu@pluxeegroup.com or by calling us at 00352 28 76 15 00 from Monday to Friday from 9am to 5.30pm. please give us your Pluxee ID & Card ID.

Pluxee cards are delivered within 10 to 15 business days to the employer's address.

First, please check the delivery date indicated on your order confirmation. In case of a delivery delay, please contact our Customer Care Team to assist by phone at (+352) 28 76 15 00 from Monday to Friday from 8am to noon and from 1pm to 5pm or by email on orders.lu@pluxeegroup.com.

The maximum amount deductible is €15. This amount was set by the Grand Ducal Regulation of 25 September 2023 amending the Grand-Ducal regulation of 29 December 1986 implementing article 115, number 21 of the law on income tax. Pluxee can provide Lunch vouchers with higher values, but in such case the difference is taxable as salary!

You can obtain a voucher remittance form in person from the Pluxee members’ desk at 39 Rue du Puits Romain, Bertrange, between the hours of 8:30am-12pm and 1:30pm-4pm, by calling the affiliation department on 28 76 15 00 or by downloading it from our website. 

Three months before the cards expire, you will receive an e-mail informing you of the cards to be renewed and the steps to follow. 

You can consult the list of expiring cards in your online customer area, or via a file we'll send you.

If you need to exclude certain cards (for example, for employees who have left the company), you can do so directly online or by sending us back the pre-filled Excel file.This will enable you to know exactly which cards are due to expire and act accordingly.

Yes, you can deactivate some cards before renewal. 

Three months before expiration, you will receive an e-mail enabling you to select the cards to be excluded from renewal (for example, for employees who have left the company). This selection can be made directly in your online customer area, or by sending us back a pre-filled Excel file.

If no action is taken, all cards will be renewed automatically.

Your personal information can be edited from the Pluxee app or web portal.

After selecting your profile, go to “Personal Information” (or “My Account” on the web portal). You will then be redirected to Pluxee Connect, where you can manage your data, such as your personal information (profile, phone number, email address, etc.) and your account security settings (password, biometrics, etc.).

You can also delete your Pluxee Connect account (which will result in the loss of your access).