Find the answer to your questions, whether you're a company, an employee or a merchant!

In Apple "Wallet" app, you need to choose your Pluxee card and click on the menu on the top right hand corner, scroll down, and click on "Delete this card".

Should you wish to obtain a sticker for the window of your business to show that you accept Pluxee products you can:

• come in person to the Pluxee office at 25 Rue du Puits Romain, Bertrange, between the hours of 8:30am-12pm and 1:30pm-4pm
• call the affiliation department on 28 76 15 00
• send an e-mail to request a window sticker at merchants.lu@pluxeegroup.com.

1. Open your Pluxee app
2. Go to settings menu of your card
3. Tap "Add to Apple Wallet"
4. Select your device*
5. Accept the General Conditions of Use

*only applicable if you have several devices: you can choose on which device you want to enroll your card.

After the first enrollment, please repeat the enrollment operation if you want to add your card on another device.

Once your customer account for the Pluxee (Lunch or Gift) card has been created, you can place your orders:

• online on the client extranet
• by filling the Excel template and sending it by email at orders.lu@pluxeegroup.com

If you have any question, our local team is at your disposal : +352 28 76 15 00.

Have a look at your drop-down menu on the main screen (drag from top bottom -> menu where you can activate/deactivate commonly your WIFI or your plane mode), the NFC logo has to be available among your choices.

Unlike paper vouchers, Pluxee is not responsible for refunding your transactions when they take place with the card. Pluxee is never in possession of the amount of the transactions.

Pluxee's commission will therefore be invoiced completely independently, according to the terms and conditions agreed with Pluxee.

There is no technical modification to do on your terminal.

The Pluxee cards are VISA cards that work like all other VISA cards.

However, your Merchant ID must be authorized in our systems. This number can be retrieved from your acquirer and Pluxee can guide you in this recovery.

A contract/amendment should only be signed when a different legal entity is engaged (i.e. a different VAT or RCS number).

Thus, if several points of sale are all associated with the same legal entity (same VAT number), it will only be necessary to sign a single contract.

If, on the other hand, each of your points of sale is registered in the commercial register with a different RCS or VAT number, you will have to sign as many contracts as there are legal entities.

To date, most known acquirers in Luxembourg are able to accept our Pluxee card: 

• Adyen
• Axepta
• Done4You
• Elavon
• Fiserv
• Keyware/Paynovate
• Marketpay
• Nayax
• Revolut
• Servipay
• Sumup
• Stripe
• Unzer
• Vivawallet
• Wallee
• Worldline(Six/Cetrel/Saferpay)

In doubt? Our dedicated team is at your disposal: merchants.lu@pluxeegroup.com 

As of February 28, 2025, paper lunch vouchers are no longer circulating in Luxembourg. It is therefore no longer possible to join the Pluxee Lunch paper network. However, you can join the Pluxee Lunch (and Gift) card network by filling this form.

To join our network, simply complete our affiliation form, our local team will then contact you. 

To become an affiliate, there are 3 simple steps:

1. Registration: You provide the necessary information for the preparation of your contract, for instance you fill in our online affiliation form.
2. Signature of the contract: You sign the contract.
3. Activation: We activate your Points of Sale remotely, without any manipulation on your part. We add your Points of Sale to the Store Locator of our App.

If you have expired vouchers, please contact the employer who granted you these vouchers (most of the time the Human Ressources department). Please note that we cannot deal directly with consumers on this topic.

Pluxee cards are delivered within 10 to 15 business days to the employer's address.

First, please check the delivery date indicated on your order confirmation. In case of a delivery delay, please contact our Customer Care Team to assist by phone at (+352) 28 76 15 00 from Monday to Friday from 8am to noon and from 1pm to 5pm or by email on orders.lu@pluxeegroup.com.

You can obtain a voucher remittance form in person from the Pluxee members’ desk at 39 Rue du Puits Romain, Bertrange, between the hours of 8:30am-12pm and 1:30pm-4pm, by calling the affiliation department on 28 76 15 00 or by downloading it from our website. 

Pluxee has partnered with Microtis (GesperPersonnel) and Proximus (Apsal) to natively integrate digital meal voucher management into your payroll software. If you use one of these tools, meal voucher entitlements are automatically calculated from your payroll data, integrated into your monthly process, and your orders are generated directly to Pluxee, with no intermediate export.

The most common reasons for a rejected Pluxee card transaction are:

1. The merchant does not accept Pluxee Lunch
The card can only be used with Pluxee partner merchants that are authorised to accept it.

2. Your available balance is insufficient
Check your balance in the Pluxee app or web portal before trying the payment again.

3. Your card is not activated, has been blocked or has been replaced
Make sure you are using your current active card. The first payment must be made using the PIN to activate the physical card and enable contactless payments.

If none of the above applies, please check our live service status page to ensure that an incident is not currently being resolved.

If that's not the case, please send us a demand via the form or by email at consumers.lu@pluxeegroup.com or by calling us at 00352 28 76 15 00 from Monday to Friday from 9am to 5.30pm. please give us your Pluxee ID & Card ID.

Follow the step-by-step instructions to find your Pluxee card number and CVV.

From the moment we receive your signed contracts, activation generally takes less than 24 hours.

This of course depends on the number of points of sale to be activated.

Learn how to activate your Pluxee card in a few simple steps.

According to the Grand-Ducal Regulation of 29 December 1986, one lunch voucher may be granted for each day actually worked.

In practice, and with a view to administrative simplification, it is agreed to allocate a flat number of vouchers per month and per person in accordance with the following calculation:

52 weeks x 5 working days
= 260 working days
- 26 days leave
- 11 public holidays
- 5 fixed compensation days off

= 218 lunch vouchers per year, or an average of 18 lunch vouchers per month over 12 months.

The actual number of vouchers may vary depending on the employee’s working schedule, leave, absences and the number of days actually worked.

See where you can use your Pluxee Lunch card at restaurants, supermarkets and other affiliated merchants in Luxembourg.