I can’t pay with my Pluxee card, why?

Q: I can’t pay with my Pluxee card, why?

The most common reasons of a rejected transaction are:1. The merchant is not an affiliate of Pluxee;2. Card balance is not sufficient;3. The card you are using is not activated or has been replaced or blocked If none of the above applies, please check our live service status page to ensure that an incident is not currently being resolved.If that's not the case, please send us a demand via the form or by email at consumers.lu@pluxeegroup.com or by calling us at 00352 28 76 15 00 from Monday to Friday from 9am to 5.30pm. please give us your Pluxee ID & Card ID.

Question

Accepted Answer

The most common reasons of a rejected transaction are:
1. The merchant is not an affiliate of Pluxee;

2. Card balance is not sufficient;

3. The card you are using is not activated or has been replaced or blocked

If none of the above applies, please check our live service status page to ensure that an incident is not currently being resolved.

If that's not the case, please send us a demand via the form or by email at consumers.lu@pluxeegroup.com or by calling us at 00352 28 76 15 00 from Monday to Friday from 9am to 5.30pm. please give us your Pluxee ID & Card ID.