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Pluxee Gift vouchers: standard or specific values?

All denominations are possible, between €10 and €125, and a single envelope may contain Gift vouchers of different values. So you can compose your envelope depending on your budget and the event. Nonetheless, we advise you to choose small denominations, which are more easily negotiable at merchant outlets. For example: 5 vouchers of €25, rather than one of €125! In this way the beneficiary can use its Gift vouchers in several shops and have more flexibility of use.

I have expired vouchers, what should I do?

If you have expired vouchers, please contact the employer who granted you these vouchers (most of the time the Human Ressources department). Please note that we cannot deal directly with consumers on this topic.

I accidently deleted my Pluxee card from the Wallet, can I add it again?

Yes, once deleted your Pluxee card can be scanned and activated again. You can use it again with Apple Pay.

How much can I spend with my Pluxee Lunch card?

As of the 1st of January 2024 and following the update of the Grand-Duchy regulation dating from the 29th of December 1986, the daily expense limit has been set to 5 times the face value of a lunch voucher. If you do not know the face value of your vouchers, please contact your employer. Your daily spending limit also appears in your Pluxee mobile application or web portal, in the "Wallet" tab.

Below are some examples of daily limits depending on the face value of your vouchers:

Face value of a voucher

Daily spending limit

8,40€

42€/day

10,80€

54€/day

15€

75€/day

Should I control the daily spending limit for consumers?

No, this control is done directly and automatically by Pluxee. If a consumer tries to exceed their daily limit, the transaction will be rejected. Depending on the terminal, it may indicate "insufficient balance" as the reason. 

What do Pluxee lunch vouchers look like?

As a Pluxee Lunch voucher merchant, you can automatically accept Pluxee AND Sodexo lunch vouchers as long as they are still valid (see the expiry date on the vouchers). Both vouchers are easily recognisable by their green colour. 

New vouchers

What do Pluxee gift vouchers look like?

As a Pluxee Gift voucher merchant, you can automatically accept Pluxee AND Sodexo gift vouchers as long as they are still valid (see the expiry date on the vouchers). 

New gift vouchers

Where can I use the Pluxee Gift card ?

You can use your Pluxee Gift card within the Pluxee Gift network.

You can consult the list of restaurants from the Pluxee Gift network on the mobile App Pluxee on map or on list on "EXPLORE". You can define your position and look for the stores closest to you.

You can also see our network on the web portal Pluxee.

You can suggest merchants by sending an email to merchants.lu@pluxeegroup.com

What does the Pluxee Gift card look like and how does it work?

This is what the Pluxee Gift card looks like:

Gift card Pluxee

It is a VISA DEBIT card that works like a classic VISA card: it has a chip for contactless payments and also allows secure online payment.

The card only works in Luxembourg, at affiliated points of sale.

Where can I see the transactions I have made with Google Pay?

In your Pluxee App, you can see all transactions made with Google Pay and your Pluxee card.

In the “Wallet” app, you will see transactions made with Google Pay.

Where can I pay with my Pluxee card via Google Pay?

You can use your Pluxee card with Google Pay at merchants belonging to the Pluxee acceptance network who display the “contactless” symbol on their payment terminal.

Who can benefit from Google Pay?

Google Pay is a solution for users of Android devices. The device concerned must be able to manage the NFC function.

Google Pay: What should I do if my smartphone is lost or stolen?

If your device is lost or stolen, you can use the “ Find my mobile ” service to remotely deactivate Google Pay. Delete all payment cards stored in Google Pay.

How can I pay via Google Pay?

  1. Unlock your phone or launch the “Google Pay” application if you're using a Smart Watch
  2. Hold the top of your device close to the payment terminal screen and the payment process will be launched
  3. Once completed, your device will display a notification of the completed transaction

How can I add my Pluxee card to Google Pay?

  1. Open the Pluxee application
  2. Go to your card's settings menu
  3. Click on “Add to Google Wallet
  4. Select your device*
  5. Accept the Terms and Conditions of use

* Only possible if you own more than one device: you can choose on which device you want to add your card.

After the first registration, please repeat the operation described above if you wish to add your card on another device.

How do I deactivate Google Pay mobile payment?

In the “Wallet” application, select your Pluxee card and click on the menu in the top right-hand corner. Scroll to the bottom of the page and click on “Remove payment method”.

Apple Pay: What should I do if my smartphone is stolen or lost?

You can access iCloud and use the app "Find My iPhone" to block or definitely delete the possibility to pay with this device with Apple Pay. This is guaranteed even if your device is off-line and not connected to a cellular network or a WIFI network.

What does the card look like and how does it work?

This is what the Pluxee Lunch card looks like:

Carte pluxee Lunch LUX

For the moment we have still some valid Sodexo cards on the market, you can continue to accept them as well:

carte sodexo

It is a VISA DEBIT card that works like a classic VISA card: it has a chip for contactless payments and also allows secure online payment.

The card only works in Luxembourg, at affiliated points of sale.

How long does it take to activate my devices?

From the moment we receive your signed contracts, activation generally takes less than 24 hours.

This of course depends on the number of points of sale to be activated.

How long does it take to receive the transaction amount?

Unlike paper vouchers, Pluxee is not responsible for refunding your transactions when they take place with the card.

The refund is made by your payment service provider (SIX, Worldline, ServiPay, BSPayone, etc.) and the speed of the refund depends on the terms agreed with the latter.