Find the answer to your questions, whether you're a company, an employee or a merchant!

Remember to stamp your vouchers with your company stamp in the space provided on the back of the vouchers before sending them to us for reimbursement. 

You can obtain a reimbursement:

• in person from the Pluxee office at 25 Rue du Puits Romain, Bertrange, between the hours of 8:30am-12pm and 1:30pm-4pm
• send your vouchers to us by carrier (Brinks, G4S, DPD, TNT, etc.)
• or by post, although this option involves greater risk (should the package get lost or stolen, for example).

In your Pluxee App, you can see all transactions you have made with your Pluxee card.

In the Apple "Wallet" App, you will see only transactions made with your Apple Pay.

The card has many advantages for the merchant:

• Speed ​​at checkout: using the card for the payment greatly reduces the time spent at the checkout since it is no longer necessary to count or stamp checks; nor to give change since the transaction takes place to the penny.
• Security: there is no longer any risk of loss or theft of paper vouchers that may occur during storage or when sending to Pluxee.
• Efficiency and management: there is no longer any risk of accepting expired vouchers or counting errors, nor is it necessary to provide a secure room to store the vouchers, nor any costs for sending the checks at Pluxee.

In the Pluxee App, consumers can temporarily suspend their card.

To definitely block their card in case of theft, damaged or loss, they should contact our consumer service by email at consumers.lu@pluxeegroup.com or by calling us at (+352) 28 76 15 00 from Monday to Friday from 9am to 5:30pm and selecting option 2 (cardholder).

The same applies for any enquiries PIN related.

The lunch voucher is fully tax-deductible as operating expense. What’s more, it’s exempt from any social charges. It’s also an ideal form of complementary remuneration and a motivational tool.

All businesses with one employee or more can benefit from them irrespective of their size or business sector. All your company’s employees can have access to lunch vouchers. It’s a motivation solution that’s effective from the first employee and that pleases everyone, at every level of the business.

No, this control is done directly and automatically by Pluxee. If a consumer tries to exceed their daily limit, the transaction will be rejected. Depending on the terminal, it may indicate "insufficient balance" as the reason. 

The Pluxee Gift card, whether physical or virtual, can be used like a standard payment card at partner merchants equipped with a terminal or on their online shops. To find out where you can use your Pluxee Gift card, check the Pluxee mobile app or the store locator, which also allow you to easily locate affiliated stores near you.

You can suggest merchants by sending an email to merchants.lu@pluxeegroup.com. 

Google Pay is a solution for users of Android devices. The device concerned must be able to manage the NFC function.

In the “Wallet” application, select your Pluxee card and click on the menu in the top right-hand corner. Scroll to the bottom of the page and click on “Remove payment method”.

Yes, you can continue to use your old card until you receive your new one, as long as you don't click on the “Activate” button in the application. In fact, as soon as you activate your new card (which automatically appears in your application as soon as it is produced), it immediately replaces the old one, which then becomes unusable. 

Once you've received your new card, you'll once again be able to enjoy mobile payment via Apple Pay and Google Pay. Simply activate your card (once you have it in hand) and add it again to Apple Wallet or Google Wallet from your card settings in the Pluxee mobile application.

As long as you haven't received and activated your new card, you can continue to use mobile payment with your current card without any problems.

One month before your card expires, we'll send you an e-mail informing you of the steps involved. On that date, your new card will go into production, and you will receive it within 10 to 15 working days at your employer's address.

Our local team will be with you every step of the way, and will be happy to answer any questions you may have. You can contact us by e-mail at consumers.lu@pluxeegroup.com or by telephone on +352 2876 1500.

Three months before the cards expire, you will receive an e-mail informing you of the cards to be renewed and the steps to follow. 

You can consult the list of expiring cards in your online customer area, or via a file we'll send you.

If you need to exclude certain cards (for example, for employees who have left the company), you can do so directly online or by sending us back the pre-filled Excel file.This will enable you to know exactly which cards are due to expire and act accordingly.

Yes, you can deactivate some cards before renewal. 

Three months before expiration, you will receive an e-mail enabling you to select the cards to be excluded from renewal (for example, for employees who have left the company). This selection can be made directly in your online customer area, or by sending us back a pre-filled Excel file.

If no action is taken, all cards will be renewed automatically.

The PluxeeConnect solution allows you to create and manage your Pluxee account online. The login solution is common to our customer extranet, our mobile app, and our web portal.

The same login details can therefore be used on these platforms. However, if you are a customer (employer, HR, etc.), we recommend that you have one account linked to your work address (extranet) and another linked to your personal address (app and web portal).

Yes. We have implemented a feature that allows you to order Pluxee gift cards discreetly.

By unchecking the dedicated option when placing your order on the extranet (or by informing our teams), you can choose to ensure that your employees do not receive any communications from us: no emails regarding the creation or loading of the card, no notifications in the Pluxee app.

This allows you to create a real surprise effect and communicate information to your employees at the moment you choose.

Order your cards now! 

Good news! You can easily give your employees more purchasing power by increasing the value of their meal vouchers. The employer's contribution remains exempt from social security contributions up to €15 per voucher.

Changing the value of meal vouchers couldn't be easier: simply indicate the new value when placing your next order, either in the Excel order table or via your extranet. No intervention from our team is necessary, and the change will be applied immediately.

Of course, our team remains available to advise you and answer your questions if necessary.

An employee may legally be entitled to one lunch voucher per day of work if he or she has worked for at least four hours during the day. In many companies the allocation of lunch vouchers is in proportion to the number of hours worked as a percentage of full-time. This decision remains at the sole discretion of the employer.