Find the answer to your questions, whether you're a company, an employee or a merchant!

The “classic” Pluxee card works like a physical bank card, and can be used for contactless and mobile payments. 

The virtual card is designed exclusively for mobile payments via Apple Pay or Google Pay. As with the physical card, you can pay in store or online with your lunch and gift vouchers and view your balance and transactions in the mobile application.  Whether you opt for a virtual card contract, a physical card contract or both, our sales team will be happy to advise you! 

Ask for advice here.

The choice between the physical Pluxee card and the virtual card depends on your employees' needs and preferences regarding their use of lunch and gift vouchers.

Physical Pluxee card

• Versatility: Can be used just like a traditional bank card, with contactless and mobile payment functions.
• Ease of use: Ideal for those who prefer a physical card they can slip into their wallet.
• Accessibility: Suitable for everyone, including employees unfamiliar with mobile payments.

Virtual Pluxee card

• 100% virtual: Perfect for smartphone users looking for a modern, paperless solution.
• Fast mobile payments: Compatible with Apple Pay and Google Pay for seamless payments.
• Environmentally-friendly: A more sustainable, plastic-free option.
• Enhanced security: Protected by mobile wallet security systems (fingerprint, facial recognition, etc.).

Which option is the right one?

For maximum flexibility, you can even offer both solutions to meet the varied expectations of your employees. Those who appreciate a more traditional approach will opt for the physical card, while digital enthusiasts will prefer the virtual card for its modernity and practicality. Our local team is here to advise you. 

Three months before your employees' cards are due to expire, you will receive an e-mail inviting you to select the cards that should not be renewed (e.g. employees who have left the company). You can make this selection directly via your online customer area, or by returning an Excel file pre-filled with the list of cards not to be renewed.

If you do not take this action, all cards will be automatically renewed.

Rest assured that we'll be with you every step of the way, giving you ample advance notice. Information is sent several weeks before expiration to give you time to take the necessary steps, and our team is available to answer any questions you may have via orders.lu@pluxeegroup.com or +352 2876 1500.

In the Pluxee App, consumers can temporarily suspend their card.

To definitely block their card in case of theft, damaged or loss, they should contact our consumer service by email at consumers.lu@pluxeegroup.com or by calling us at (+352) 28 76 15 00 from Monday to Friday from 9am to 5:30pm and selecting option 2 (cardholder).

The same applies for any enquiries PIN related.

Three months before the cards expire, you will receive an e-mail informing you of the cards to be renewed and the steps to follow. 

You can consult the list of expiring cards in your online customer area, or via a file we'll send you.

If you need to exclude certain cards (for example, for employees who have left the company), you can do so directly online or by sending us back the pre-filled Excel file.This will enable you to know exactly which cards are due to expire and act accordingly.

Yes, you can deactivate some cards before renewal. 

Three months before expiration, you will receive an e-mail enabling you to select the cards to be excluded from renewal (for example, for employees who have left the company). This selection can be made directly in your online customer area, or by sending us back a pre-filled Excel file.

If no action is taken, all cards will be renewed automatically.

Once your customer account for the Pluxee (Lunch or Gift) card has been created, you can place your orders:

• online on the client extranet
• by filling the Excel template and sending it by email at orders.lu@pluxeegroup.com

If you have any question, our local team is at your disposal : +352 28 76 15 00.

Pluxee cards are delivered within 10 to 15 business days to the employer's address.

First, please check the delivery date indicated on your order confirmation. In case of a delivery delay, please contact our Customer Care Team to assist by phone at (+352) 28 76 15 00 from Monday to Friday from 8am to noon and from 1pm to 5pm or by email on orders.lu@pluxeegroup.com.

The PluxeeConnect solution allows you to create and manage your Pluxee account online. The login solution is common to our customer extranet, our mobile app, and our web portal.

The same login details can therefore be used on these platforms. However, if you are a customer (employer, HR, etc.), we recommend that you have one account linked to your work address (extranet) and another linked to your personal address (app and web portal).