Find the answer to your questions, whether you're a company, an employee or a merchant!

Yes, once deleted your Pluxee card can be scanned and activated again. You can use it again with Apple Pay.

As of the 1st of January 2024 and following the update of the Grand-Duchy regulation dating from the 29th of December 1986, the daily expense limit has been set to 5 times the face value of a lunch voucher. If you do not know the face value of your vouchers, please contact your employer. Your daily spending limit also appears in your Pluxee mobile application or web portal, in the "Wallet" tab.

Below are some examples of daily limits depending on the face value of your vouchers:

The Pluxee Gift card, whether physical or virtual, can be used like a standard payment card at partner merchants equipped with a terminal or on their online shops. To find out where you can use your Pluxee Gift card, check the Pluxee mobile app or the store locator, which also allow you to easily locate affiliated stores near you.

You can suggest merchants by sending an email to merchants.lu@pluxeegroup.com. 

In your Pluxee App, you can see all transactions made with Google Pay and your Pluxee card.

In the “Wallet” app, you will see transactions made with Google Pay.

You can use your Pluxee card with Google Pay at merchants belonging to the Pluxee acceptance network who display the “contactless” symbol on their payment terminal.

Google Pay is a solution for users of Android devices. The device concerned must be able to manage the NFC function.

If your device is lost or stolen, you can use the “ Find my mobile ” service to remotely deactivate Google Pay. Delete all payment cards stored in Google Pay.

1. Unlock your phone or launch the “Google Pay” application if you're using a Smart Watch
2. Hold the top of your device close to the payment terminal screen and the payment process will be launched
3. Once completed, your device will display a notification of the completed transaction

1. Open the Pluxee application
2. Go to your card's settings menu
3. Click on “Add to Google Wallet
4. Select your device*
5. Accept the Terms and Conditions of use

* Only possible if you own more than one device: you can choose on which device you want to add your card.

After the first registration, please repeat the operation described above if you wish to add your card on another device.

In the “Wallet” application, select your Pluxee card and click on the menu in the top right-hand corner. Scroll to the bottom of the page and click on “Remove payment method”.

Electronic vouchers are valid for 12 months from the date of loading. Our “First in - First out” system ensures that the oldest credits are used first. 

Expiring amounts will be displayed on the Pluxee app and web portal 3 months before the expiry date.

Once your Pluxee card has been added to the mobile application, go to the “settings” icon. Click on “Display my card PAN and CVV”. 

You can copy the PAN if you wish (for online payment, for example).

Yes, the balance on your Pluxee card will be automatically transferred to your new card when it is renewed. You don't have to do a thing: as soon as your new card is activated, the amount remaining on your old card will be available immediately. 

This process is completely secure, and guarantees that you won't lose any credit when you switch from one card to another.

Yes, your Pluxee card will be renewed automatically, as long as your employer has confirmed that you are still part of the company. This renewal is carried out one month before your card expires, and you will be informed by e-mail.

As soon as the new card is ordered, it immediately replaces the old one in the Pluxee application.  It will be sent within 10 to 15 working days to your employer's address.  Please do not click on “Activate” in the application until you have your new card in hand, so that you can continue to use your current card and avoid any risks.

Our local team will support you throughout the process and will be happy to answer any questions you may have. You can contact us by e-mail at consumers.lu@pluxeegroup.com or by telephone on +352 2876 1500.

Yes, you can continue to use your old card until you receive your new one, as long as you don't click on the “Activate” button in the application. In fact, as soon as you activate your new card (which automatically appears in your application as soon as it is produced), it immediately replaces the old one, which then becomes unusable. 

Once you've received your new card, you'll once again be able to enjoy mobile payment via Apple Pay and Google Pay. Simply activate your card (once you have it in hand) and add it again to Apple Wallet or Google Wallet from your card settings in the Pluxee mobile application.

As long as you haven't received and activated your new card, you can continue to use mobile payment with your current card without any problems.

One month before your card expires, we'll send you an e-mail informing you of the steps involved. On that date, your new card will go into production, and you will receive it within 10 to 15 working days at your employer's address.

Our local team will be with you every step of the way, and will be happy to answer any questions you may have. You can contact us by e-mail at consumers.lu@pluxeegroup.com or by telephone on +352 2876 1500.

In Apple "Wallet" app, you need to choose your Pluxee card and click on the menu on the top right hand corner, scroll down, and click on "Delete this card".

The Pluxee Lunch card (physical or virtual) works like a prepaid bank card. It is accepted at all partner merchants that have a contract with Pluxee and are equipped with an electronic payment terminal.

You can use it :

• In shop, to pay for your food purchases.
• Online, with our e-commerce partners, particularly meal delivery platforms.

Find the list of affiliated shops here.

The card is compatible with :

• PIN code payment: must be used for the first purchase to activate the card.
• Contactless payment (if the terminal supports it), once the card has been activated by PIN code.
• Mobile payment via Apple Pay or Google Pay.

For online payments, the information on your card (card number, expiry date and CVV code), whether physical or virtual, can be accessed from the Pluxee application, in the card settings via the ‘Display my card's PAN and CVV’ option.

Its use is subject to Luxembourg legislation:

• The daily spending limit is 5x the value of a voucher per day
• For food purchases only

NB: if you cancel a purchase on the same day, we recommend that you keep the transaction receipt.