Find the answer to your questions, whether you're a company, an employee or a merchant!

To become an affiliate, there are 3 simple steps:

1. Registration: You provide the necessary information for the preparation of your contract, for instance you fill in our online affiliation form.
2. Signature of the contract: You sign the contract.
3. Activation: We activate your Points of Sale remotely, without any manipulation on your part. We add your Points of Sale to the Store Locator of our App.

All denominations are possible, between €10 and €125, and a single envelope may contain Gift vouchers of different values. So you can compose your envelope depending on your budget and the event. Nonetheless, we advise you to choose small denominations, which are more easily negotiable at merchant outlets. For example: 5 vouchers of €25, rather than one of €125! In this way the beneficiary can use its Gift vouchers in several shops and have more flexibility of use.

If you have expired vouchers, please contact the employer who granted you these vouchers (most of the time the Human Ressources department). Please note that we cannot deal directly with consumers on this topic.

The maximum amount deductible is €15. This amount was set by the Grand Ducal Regulation of 25 September 2023 amending the Grand-Ducal regulation of 29 December 1986 implementing article 115, number 21 of the law on income tax. Pluxee can print Lunch vouchers with higher values, but in such case the difference is taxable as salary!

You can obtain a voucher remittance form in person from the Pluxee members’ desk at 39 Rue du Puits Romain, Bertrange, between the hours of 8:30am-12pm and 1:30pm-4pm, by calling the affiliation department on 28 76 15 00 or by downloading it from our website. 

To activate your card, you must have created an account using your Pluxee ID and Card ID in the Pluxee app (by Pluxee International). Before activating your card, make sure you have it in your possession if it is a physical card. If it is a virtual card, it can be activated after creating your account using the login details received by email (Pluxee ID and Card ID).

When you receive your card, it is inactive. You can activate it through the Pluxee application (or via the web portal) by going to WALLET at the bottom of the screen, then Settings in the top right-hand corner. Click on the “Activate this card” button.

In the event of card renewal: As soon as the new card is ordered, i.e. 1 month before the previous one expires, it immediately replaces the old one in the Pluxee application. It will be sent within 10 to 15 working days to your employer's address. Please do not click on “Activate” in the application until you have your new card in hand, so that you can continue to use your current card and avoid any potential risks.

Cardholders without access to the Pluxee application can activate their card via the https://consumers.pluxee.lu/ web portal.

If none of the above 2 activation options are available, you can request activation from the Pluxee customer service department: by e-mail on consumers.lu@pluxeegroup.com or by telephone on 00352 28 76 15 00 Monday to Friday, 9am to 5.30pm. Please provide us with your Pluxee ID and Card ID.

In case of loss, you can temporarily suspend your card via the App Pluxee:
1. Select "WALLET" at the bottom of the screen
2. Go to Settings in the top left corner of the screen and click on "Temporarily suspend this card".
3. If the card was only temporarily lost and you find it, you can reactivate it. The button will now appear as "Unsuspend this card".

To definitely block your card in case of theft or loss, you should contact our consumer service by email at consumers.lu@pluxeegroup.com or by calling us at 00352 28 76 15 00 from Monday to Friday from 9am to 5.30pm. Please give us your Pluxee ID & Card ID.

Once your Pluxee card has been added to the mobile application, go to the “settings” icon. Click on “Display my card PAN and CVV”. 

You can copy the PAN if you wish (for online payment, for example).

Your balance is updated after each purchase transaction. You can consult it on the mobile application Pluxee as soon as you log in on the home page or on "WALLET".

The balance and the transaction history can also be consulted on the web portal Pluxee. 

To create an account on the App Pluxee, click on "WALLET":

1. Enter your email address and confirm it to create your Pluxee Connect account

2. Choose a password

3. Complete your personal information

4. Enter and confirm your mobile phone number

5. Accept the terms and conditions and the Privacy Policy.

6. Enter your Pluxee ID (Number provided by Pluxee on your PIN Mailer)

7. Enter Card ID (the last 8-digit of the number on the back of your card)

8. You can now access your Card data.

You can access this information whenever you need to, in real time, by logging in to your account in the app Pluxee via "WALLET". A 3 months history of transactions will be displayed. You can search and filter transactions by type and period.

This is also available on the Pluxee web portal.

Your personal information can be edited from the Pluxee app or web portal.

After selecting your profile, go to “Personal Information” (or “My Account” on the web portal). You will then be redirected to Pluxee Connect, where you can manage your data, such as your personal information (profile, phone number, email address, etc.) and your account security settings (password, biometrics, etc.).

You can also delete your Pluxee Connect account (which will result in the loss of your access).

Electronic vouchers are valid for 12 months from the date of loading. Our “First in - First out” system ensures that the oldest credits are used first. 

Expiring amounts will be displayed on the Pluxee app and web portal 3 months before the expiry date.

The Pluxee Lunch card (physical or virtual) works like a prepaid bank card. It is accepted at all partner merchants that have a contract with Pluxee and are equipped with an electronic payment terminal.

You can use it :

• In shop, to pay for your food purchases.
• Online, with our e-commerce partners, particularly meal delivery platforms.

Find the list of affiliated shops here.

The card is compatible with :

• PIN code payment: must be used for the first purchase to activate the card.
• Contactless payment (if the terminal supports it), once the card has been activated by PIN code.
• Mobile payment via Apple Pay or Google Pay.

For online payments, the information on your card (card number, expiry date and CVV code), whether physical or virtual, can be accessed from the Pluxee application, in the card settings via the ‘Display my card's PAN and CVV’ option.

Its use is subject to Luxembourg legislation:

• The daily spending limit is 5x the value of a voucher per day
• For food purchases only

NB: if you cancel a purchase on the same day, we recommend that you keep the transaction receipt.

Meal vouchers are exempt from social charges for employers and tax-free for employees. The table below summarizes the employer/employee share for vouchers with the maximum face value (€15):

* Deducted from net salary$

** Added to gross taxable salary

The most common reasons of a rejected transaction are:
1. The merchant is not an affiliate of Pluxee;

2. Card balance is not sufficient;

3. The card you are using is not activated or has been replaced or blocked 

If none of the above applies, please check our live service status page to ensure that an incident is not currently being resolved.

If that's not the case, please send us a demand via the form or by email at consumers.lu@pluxeegroup.com or by calling us at 00352 28 76 15 00 from Monday to Friday from 9am to 5.30pm. please give us your Pluxee ID & Card ID.

Pluxee cards are delivered within 10 to 15 business days to the employer's address.

First, please check the delivery date indicated on your order confirmation. In case of a delivery delay, please contact our Customer Care Team to assist by phone at (+352) 28 76 15 00 from Monday to Friday from 8am to noon and from 1pm to 5pm or by email on orders.lu@pluxeegroup.com.

Our digital lunch vouchers (Pluxee Lunch) and gift vouchers (Pluxee Gift) can be used online, just like credit cards. For example, you can use your digital lunch vouchers on delivery platforms such as Wolt, Wedely, or Foozo.

To pay online, find your card details (card number, expiration date, and CVV), whether physical or virtual, in the Pluxee app. Go to your card settings via the “Display my card's PAN and CVV” option.

When paying, simply enter your card details as you would for a standard credit card payment.

Note: to use your card online, you may receive an SMS to validate the transaction. It is essential that the phone number entered in your Pluxee profile is correct. It can be changed at any time in the mobile app.

The Pluxee Lunch card, whether physical or virtual, works like a bank card at all Pluxee partner merchants with a point-of-sale terminal or online store (e-commerce). You can view the list of restaurants and merchants in our Pluxee Lunch network on the Pluxee mobile app or via the web portal. You can set your location and search for the restaurants and merchants closest to you.

You can suggest new merchants by sending an email to merchants.lu@pluxeegroup.com.