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How much can I spend with my Pluxee Lunch card?
As of the 1st of January 2024 and following the update of the Grand-Duchy regulation dating from the 29th of December 1986, the daily expense limit has been set to 5 times the face value of a lunch voucher. If you do not know the face value of your vouchers, please contact your employer. Your daily spending limit also appears in your Pluxee mobile application or web portal, in the "Wallet" tab.
Below are some examples of daily limits depending on the face value of your vouchers:
Face value of a voucher |
Daily spending limit |
8,40€ |
42€/day |
10,80€ |
54€/day |
15€ |
75€/day |
Will my balance be automatically transferred to my new card?
Yes, the balance on your Pluxee card will be automatically transferred to your new card when it is renewed. You don't have to do a thing: as soon as your new card is activated, the amount remaining on your old card will be available immediately.
This process is completely secure, and guarantees that you won't lose any credit when you switch from one card to another.
My Pluxee card will soon expire. Will I receive a new card automatically?
Yes, your Pluxee card will be renewed automatically, as long as your employer has confirmed that you are still part of the company. This renewal is carried out one month before your card expires, and you will be informed by e-mail.
As soon as the new card is ordered, it immediately replaces the old one in the Pluxee application. It will be sent within 10 to 15 working days to your employer's address. Please do not click on “Activate” in the application until you have your new card in hand, so that you can continue to use your current card and avoid any risks.
Our local team will support you throughout the process and will be happy to answer any questions you may have. You can contact us by e-mail at consumers.lu@pluxeegroup.com or by telephone on +352 2876 1500.
Can I continue using my old card until I receive my new one?
Yes, you can continue to use your old card until you receive your new one, as long as you don't click on the “Activate” button in the application. In fact, as soon as you activate your new card (which automatically appears in your application as soon as it is produced), it immediately replaces the old one, which then becomes unusable.
Once renewed, will my card still be available for mobile payment on my phone (Apple Pay / Google Pay)?
Once you've received your new card, you'll once again be able to enjoy mobile payment via Apple Pay and Google Pay. Simply activate your card (once you have it in hand) and add it again to Apple Wallet or Google Wallet from your card settings in the Pluxee mobile application.
As long as you haven't received and activated your new card, you can continue to use mobile payment with your current card without any problems.
How do I know if my card has been renewed?
One month before your card expires, we'll send you an e-mail informing you of the steps involved. On that date, your new card will go into production, and you will receive it within 10 to 15 working days at your employer's address.
Our local team will be with you every step of the way, and will be happy to answer any questions you may have. You can contact us by e-mail at consumers.lu@pluxeegroup.com or by telephone on +352 2876 1500.
Where can I find my CARD ID?
You will need to provide your Card ID when creating your account and for each exchange with the Pluxee team.
- If you have a physical card: the CARD ID is written on the back of your card and begins with LUX.
- If you have a virtual card: in the PDF document attached to the e-mail entitled “Pluxee virtual card: your Card ID” received when finalizing the creation of your virtual card.
To create your account on the Pluxee mobile application, you only need to enter the last 8 digits.
What is Apple Pay?
Apple Pay is a mobile payment solution. You can pay contactless in a store or restaurant with your iPhone or Apple Watch via NFC.
All you have to do is hold your iPhone or Apple Watch in front of the contactless reader, follow instructions on the payment terminal.
How can I order a Pluxee Lunch card?
The cards should be ordered by your employer.
How can I reload my Pluxee Lunch card?
Your employer places an order with Pluxee. Your balance will be automatically updated on your mobile application or on the web portal Pluxee.
How do I replace my Card?
If your card is permanently lost, if it has been stolen, or if it is damaged and unusable or if you have never received your card, please contact our consumer service (by e-mail on consumers.lu@pluxeegroup.com or by phone on 00352 28 76 15 00 from Monday to Friday from 9am to 5.30pm.) to block it and a new card will be ordered automatically and will be sent to you. Please give us your Pluxee ID.
How can I activate my card?
To activate your card, you must have created an account using your Pluxee ID and Card ID in the Pluxee app (by Pluxee International). Before activating your card, make sure you have it in your possession if it is a physical card. If it is a virtual card, it can be activated after creating your account using the login details received by email (Pluxee ID and Card ID).
When you receive your card, it is inactive. You can activate it through the Pluxee application (or via the web portal) by going to WALLET at the bottom of the screen, then Settings in the top right-hand corner. Click on the “Activate this card” button.
In the event of card renewal: As soon as the new card is ordered, i.e. 1 month before the previous one expires, it immediately replaces the old one in the Pluxee application. It will be sent within 10 to 15 working days to your employer's address. Please do not click on “Activate” in the application until you have your new card in hand, so that you can continue to use your current card and avoid any potential risks.
Cardholders without access to the Pluxee application can activate their card via the https://consumers.pluxee.lu/ web portal.
If none of the above 2 activation options are available, you can request activation from the Pluxee customer service department: by e-mail on consumers.lu@pluxeegroup.com or by telephone on 00352 28 76 15 00 Monday to Friday, 9am to 5.30pm. Please provide us with your Pluxee ID and Card ID.
How do I block my card?
In case of loss, you can temporarily suspend your card via the App Pluxee:
1. Select "WALLET" at the bottom of the screen
2. Go to Settings in the top left corner of the screen and click on "Temporarily suspend this card".
3. If the card was only temporarily lost and you find it, you can reactivate it. The button will now appear as "Unsuspend this card".
To definitely block your card in case of theft or loss, you should contact our consumer service by email at consumers.lu@pluxeegroup.com or by calling us at 00352 28 76 15 00 from Monday to Friday from 9am to 5.30pm. Please give us your Pluxee ID & Card ID.
Where can I find my Pluxee card information (card number, CVV)?
Once your Pluxee card has been added to the mobile application, go to the “settings” icon. Click on “Display my card PAN and CVV”.
You can copy the PAN if you wish (for online payment, for example).
Where can I see my balance after each purchase transaction?
Your balance is updated after each purchase transaction. You can consult it on the mobile application Pluxee as soon as you log in on the home page or on "WALLET".
The balance and the transaction history can also be consulted on the web portal Pluxee.
How do I log in on the mobile App Pluxee?
To create an account on the App Pluxee, click on "WALLET":
1. Enter your email address and confirm it to create your Pluxee Connect account
2. Choose a password
3. Complete your personal information
4. Enter and confirm your mobile phone number
5. Accept the terms and conditions and the Privacy Policy.
6. Enter your Pluxee ID (Number provided by Pluxee on your PIN Mailer)
7. Enter Card ID (the last 8-digit of the number on the back of your card)
8. You can now access your Card data.
Where can I see my transactions?
You can access this information whenever you need to, in real time, by logging in to your account in the app Pluxee via "WALLET". A 3 months history of transactions will be displayed. You can search and filter transactions by type and period.
This is also available on the Pluxee web portal.
Where can I change my details?
Your personal information can be edited from the Pluxee app or web portal.
After selecting your profile, go to “Personal Information” (or “My Account” on the web portal). You will then be redirected to Pluxee Connect, where you can manage your data, such as your personal information (profile, phone number, email address, etc.) and your account security settings (password, biometrics, etc.).
You can also delete your Pluxee Connect account (which will result in the loss of your access).
How do I know when my Pluxee credits are due to expire?
Electronic vouchers are valid for 12 months from the date of loading. Our “First in - First out” system ensures that the oldest credits are used first.
Expiring amounts will be displayed on the Pluxee app and web portal 3 months before the expiry date.
How does the Pluxee Lunch voucher card work?
The Pluxee Lunch card (physical or virtual) works like a prepaid bank card. It is accepted at all partner merchants that have a contract with Pluxee and are equipped with an electronic payment terminal.
You can use it :
- In shop, to pay for your food purchases.
- Online, with our e-commerce partners, particularly meal delivery platforms.
Find the list of affiliated shops here.
The card is compatible with :
- PIN code payment: must be used for the first purchase to activate the card.
- Contactless payment (if the terminal supports it), once the card has been activated by PIN code.
- Mobile payment via Apple Pay or Google Pay.
For online payments, the information on your card (card number, expiry date and CVV code), whether physical or virtual, can be accessed from the Pluxee application, in the card settings via the ‘Display my card's PAN and CVV’ option.
Its use is subject to Luxembourg legislation:
- The daily spending limit is 5x the value of a voucher per day
- For food purchases only
NB: if you cancel a purchase on the same day, we recommend that you keep the transaction receipt.