Services status
Live status of Pluxee Luxembourg services
Current status
🟡Payment issues affected our systems at noon on December 17. If you received a notification stating that the amount you attempted to pay at that time has been debited from your account, please disregard it. The balance update is currently being resolved.
Latest incidents
| Start of incident | End of incident | Impact | Description |
| 17/12/2025 - 11:40 | 17/12/2025 - 14:30 |
🔴 |
Total outage |
| 17/12/2025 - 14:30 | 22/12/2025 |
🟡 |
Incorrect updating of credits on the balance in the application |
Have you encountered an incident that doesn't appear on this page? Contact us to report it at payments.lu@pluxeegroup.com
Current status
🟢 There are currently no problems with our customer extranet.
Latest incidents
😊 No recent incidents (in the past 7 days) to report.
Have you encountered an incident that doesn't appear on this page? Contact us to report it at orders.lu@pluxeegroup.com
Current status
🟡Payment issues affected our systems at noon on December 17. If you received a notification stating that the amount you attempted to pay at that time has been debited from your account, please disregard it. The balance update is currently being resolved.
Latest incidents
| Start of incident | End of incident | Impact | Description |
| 17/12/2025 - 12:00 | 17/12/2025 - 14:00 |
🟡 |
Network instabilities |
| 17/12/2025 - 14:30 | 22/12/2025 |
🟡 |
Incorrect updating of credits on the balance in the application |
Have you encountered an incident that doesn't appear on this page? Contact us to report it at consumers.lu@pluxeegroup.com