Find the answer to your questions, whether you're a company, an employee or a merchant!

You can find your Pluxee card number and CVV in the Pluxee app:

1. Open the Pluxee app and select your card.
2. Go to Settings.
3. Select “Display my card PAN and CVV.”

The PAN is your Pluxee card number. You can copy it when needed, for example for an online payment.

If your card is permanently lost, if it has been stolen, or if it is damaged and unusable or if you have never received your card, please contact our consumer service (by e-mail on consumers.lu@pluxeegroup.com or by phone on 00352 28 76 15 00  from Monday to Friday from 9am to 5.30pm.) to block it and a new card will be ordered automatically and will be sent to you. Please give us your Pluxee ID.

See when your Pluxee credits are due to expire and how to check their expiry date.

Need to add funds to your card? Learn how your Pluxee Lunch card is reloaded and who is responsible for the top-up.

When creating your account, you will need to provide your Pluxee ID:

• If you have a physical card, you'll find it in the email you got when your card was loaded.
• If you have a virtual card, your Pluxee ID can be found in the e-mail you received after creating your card, entitled “Pluxee Virtual Card: Your Pluxee ID”.

If you have already created your account, you can find your Pluxee ID in your Pluxee application :

• Go to the "cards" tab
• Select your card
• Click on the "settings" icon on the top right of your screen
• Chose "Display card ID" and copy your ID to your clipboard

Waiting for a replacement card? Check if your old Pluxee card still works.

You will need to provide your Card ID when creating your account and for each exchange with the Pluxee team. 

• If you have a physical card: the CARD ID is written on the back of your card and begins with LUX. 
• If you have a virtual card: in the PDF document attached to the e-mail entitled “Pluxee virtual card: your Card ID” received when finalizing the creation of your virtual card. 

To create your account on the Pluxee mobile application, you only need to enter the last 8 digits. 

Need help locating your account details? Learn where to find your Pluxee ID in the app or Pluxee consumer portal.

To activate your card, you must have created an account using your Pluxee ID and Card ID in the Pluxee app (by Pluxee International). Before activating your card, make sure you have it in your possession if it is a physical card. If it is a virtual card, it can be activated after creating your account using the login details received by email (Pluxee ID and Card ID).

When you receive your card, it is inactive. You can activate it through the Pluxee application (or via the Consumers Page) by going to WALLET at the bottom of the screen, then Settings in the top right-hand corner. Click on the “Activate this card” button.

In the event of card renewal: As soon as the new card is ordered, i.e. 1 month before the previous one expires, it immediately replaces the old one in the Pluxee application. It will be sent within 10 to 15 working days to your employer's address. Please do not click on “Activate” in the application until you have your new card in hand, so that you can continue to use your current card and avoid any potential risks.

Cardholders without access to the Pluxee application can activate their card also on the Consumer Page.

If none of the above 2 activation options are available, you can request activation from the Pluxee customer service department: by e-mail on consumers.lu@pluxeegroup.com or by telephone on 00352 28 76 15 00 Monday to Friday, 9am to 5.30pm. Please provide us with your Pluxee ID and Card ID.

Lost your card? Follow the steps to block your Pluxee card in Luxembourg and keep your account secure.

Lunch vouchers are subject to specific legislation in each country. Luxembourg lunch vouchers are subject to Luxembourg legislation and therefore can be used only in the Grand-Duchy of Luxembourg.

The Pluxee Lunch card (physical or virtual) works like a prepaid bank card. It is accepted at all partner merchants that have a contract with Pluxee and are equipped with an electronic payment terminal.

You can use it :

• In shop, to pay for your food purchases.
• Online, with our e-commerce partners, particularly meal delivery platforms.

See the list of shops and merchants that accept Pluxee in Luxembourg.

The card is compatible with :

• PIN code payment: must be used for the first purchase to activate the card.
• Contactless payment (if the terminal supports it), once the card has been activated by PIN code.
• Mobile payment via Apple Pay or Google Pay.

For online payments, the information on your card (card number, expiry date and CVV code), whether physical or virtual, can be accessed from the Pluxee application, in the card settings via the ‘Display my card's PAN and CVV’ option.

Its use is subject to Luxembourg legislation:

• The daily spending limit is 5x the value of a voucher per day
• For food purchases only

NB: if you cancel a purchase on the same day, we recommend that you keep the transaction receipt.

How to view your Pluxee card balance after each purchase or transaction.

To create an account on the App Pluxee, click on "WALLET":

1. Enter your email address and confirm it to create your Pluxee Connect account

2. Choose a password

3. Complete your personal information

4. Enter and confirm your mobile phone number

5. Accept the terms and conditions and the Privacy Policy.

6. Enter your Pluxee ID (the number provided by Pluxee via email when your card is loaded)

7. Enter Card ID (the last 8-digit of the number on the back of your card)

8. You can now access your Card data.

Travelling, moving abroad or using your benefits across borders? Check whether the Pluxee app is available outside Luxembourg and what options apply in other countries.

A Pluxee Lunch card in Luxembourg must be ordered by your employer. Employees cannot request the card directly from Pluxee.

Once the order has been placed, your employer will provide information about delivery, activation and access to your Pluxee Lunch benefits.

Check the daily spending limit for your Pluxee Lunch card in Luxembourg before making a purchase.