Find the answer to your questions, whether you're a company, an employee or a merchant!

Your balance is updated after each purchase transaction. You can consult it on the mobile application Pluxee as soon as you log in on the home page or on "WALLET".

The balance and the transaction history can also be consulted on the web portal Pluxee. 

You will need to provide your Card ID when creating your account and for each exchange with the Pluxee team. 

• If you have a physical card: the CARD ID is written on the back of your card and begins with LUX. 
• If you have a virtual card: in the PDF document attached to the e-mail entitled “Pluxee virtual card: your Card ID” received when finalizing the creation of your virtual card. 

To create your account on the Pluxee mobile application, you only need to enter the last 8 digits. 

When creating your account, you will need to provide your Pluxee ID:

• If you have a physical card, you'll find it on the same letter as your PIN code.
• If you have a virtual card, your Pluxee ID can be found in the e-mail you received after creating your card, entitled “Pluxee Virtual Card: Your Pluxee ID”.

If you have already created your account, you can find your Pluxee ID in your Pluxee application :

• Go to the "cards" tab
• Select your card
• Click on the "settings" icon on the top right of your screen
• Chose "Display card ID" and copy your ID to your clipboard

The Pluxee Lunch card, whether physical or virtual, works like a bank card at all Pluxee partner merchants with a point-of-sale terminal or online store (e-commerce). You can view the list of restaurants and merchants in our Pluxee Lunch network on the Pluxee mobile app or via the web portal. You can set your location and search for the restaurants and merchants closest to you.

You can suggest new merchants by sending an email to merchants.lu@pluxeegroup.com.

You can access this information whenever you need to, in real time, by logging in to your account in the app Pluxee via "WALLET". A 3 months history of transactions will be displayed. You can search and filter transactions by type and period.

This is also available on the Pluxee web portal.

Meal vouchers are exempt from social charges for employers and tax-free for employees. The table below summarizes the employer/employee share for vouchers with the maximum face value (€15):

* Deducted from net salary$

** Added to gross taxable salary

Yes.

As the Pluxee Lunch card is a VISA card, it offers the same technical features as a classic VISA card with regard to online payments.

All we need to do is retrieve the merchant ID linked to your online store and add it to our systems for online payments to be activated.

The card has many advantages for the merchant:

• Speed ​​at checkout: using the card for the payment greatly reduces the time spent at the checkout since it is no longer necessary to count or stamp checks; nor to give change since the transaction takes place to the penny.
• Security: there is no longer any risk of loss or theft of paper vouchers that may occur during storage or when sending to Pluxee.
• Efficiency and management: there is no longer any risk of accepting expired vouchers or counting errors, nor is it necessary to provide a secure room to store the vouchers, nor any costs for sending the checks at Pluxee.

Restaurants, pizzerias, fast foods, pastries and all shops whose main activity is the supply of ready-to-eat food equipped with a POS and having an agreement with Pluxee for the acceptance of the Pluxee Lunch card.

Apple Pay is a mobile payment solution. You can pay contactless in a store or restaurant with your iPhone or Apple Watch via NFC.

All you have to do is hold your iPhone or Apple Watch in front of the contactless reader, follow instructions on the payment terminal.

In the Pluxee App, consumers can temporarily suspend their card.

To definitely block their card in case of theft, damaged or loss, they should contact our consumer service by email at consumers.lu@pluxeegroup.com or by calling us at (+352) 28 76 15 00 from Monday to Friday from 9am to 5:30pm and selecting option 2 (cardholder).

The same applies for any enquiries PIN related.

The lunch voucher is fully tax-deductible as operating expense. What’s more, it’s exempt from any social charges. It’s also an ideal form of complementary remuneration and a motivational tool.

All businesses with one employee or more can benefit from them irrespective of their size or business sector. All your company’s employees can have access to lunch vouchers. It’s a motivation solution that’s effective from the first employee and that pleases everyone, at every level of the business.

As of the 1st of January 2024 and following the update of the Grand-Duchy regulation dating from the 29th of December 1986, the daily expense limit has been set to 5 times the face value of a lunch voucher. If you do not know the face value of your vouchers, please contact your employer. Your daily spending limit also appears in your Pluxee mobile application or web portal, in the "Wallet" tab.

Below are some examples of daily limits depending on the face value of your vouchers:

No, this control is done directly and automatically by Pluxee. If a consumer tries to exceed their daily limit, the transaction will be rejected. Depending on the terminal, it may indicate "insufficient balance" as the reason. 

Electronic vouchers are valid for 12 months from the date of loading. Our “First in - First out” system ensures that the oldest credits are used first. 

Expiring amounts will be displayed on the Pluxee app and web portal 3 months before the expiry date.

The “classic” Pluxee card works like a physical bank card, and can be used for contactless and mobile payments. 

The virtual card is designed exclusively for mobile payments via Apple Pay or Google Pay. As with the physical card, you can pay in store or online with your lunch and gift vouchers and view your balance and transactions in the mobile application.  Whether you opt for a virtual card contract, a physical card contract or both, our sales team will be happy to advise you! 

Ask for advice here.

The choice between the physical Pluxee card and the virtual card depends on your employees' needs and preferences regarding their use of lunch and gift vouchers.

Physical Pluxee card

• Versatility: Can be used just like a traditional bank card, with contactless and mobile payment functions.
• Ease of use: Ideal for those who prefer a physical card they can slip into their wallet.
• Accessibility: Suitable for everyone, including employees unfamiliar with mobile payments.

Virtual Pluxee card

• 100% virtual: Perfect for smartphone users looking for a modern, paperless solution.
• Fast mobile payments: Compatible with Apple Pay and Google Pay for seamless payments.
• Environmentally-friendly: A more sustainable, plastic-free option.
• Enhanced security: Protected by mobile wallet security systems (fingerprint, facial recognition, etc.).

Which option is the right one?

For maximum flexibility, you can even offer both solutions to meet the varied expectations of your employees. Those who appreciate a more traditional approach will opt for the physical card, while digital enthusiasts will prefer the virtual card for its modernity and practicality. Our local team is here to advise you. 

Once your Pluxee card has been added to the mobile application, go to the “settings” icon. Click on “Display my card PAN and CVV”. 

You can copy the PAN if you wish (for online payment, for example).