City One Luxembourg: a trusted partnership built on Pluxee meal vouchers
In the hospitality and front-of-house sector, where service quality depends first and foremost on team engagement, attracting and retaining talent is a daily challenge. Employee benefits — meal vouchers in particular — play a key role here: they boost employees' purchasing power while offering favourable tax treatment for employers.
City One, a leading player in hospitality and front-of-house services for over 35 years, understands this well. For more than ten years, the company has trusted Pluxee to roll out meal vouchers to its employees in Luxembourg. A long-standing partnership built on trust and closeness, reflecting City One's commitment to service quality — for its clients and its own teams alike.
We spoke with Pauline Montpellier, Director of City One Luxembourg, to understand what makes this long-term collaboration work.
Can you tell us about your company and your role?
For over 35 years, City One has been a leading player in hospitality and front-of-house services. We support our clients by placing customer experience, operational excellence and service quality at the heart of everything we do. As Director of City One Luxembourg, I drive the agency's development while making sure our employees have a motivating work environment, along with employee benefits that support their wellbeing and engagement. At City One, we believe that fulfilled employees are the key to a great customer experience.
How long have you been working with Pluxee?
We have trusted Pluxee for over ten years. Over the years, our collaboration has grown into a genuine partnership built on trust, closeness and quality support.
What challenges did you face before working with Pluxee, and why did you decide to introduce meal vouchers?
Our priority was to give our employees a concrete, everyday benefit. Pluxee meal vouchers quickly became the obvious choice: they support purchasing power, contribute to team wellbeing and strengthen our approach to attracting and retaining employees, while remaining simple to manage for the company.
Why did you choose Pluxee, and what criteria were decisive in your decision?
We chose Pluxee for the quality of its support, the simplicity of its solutions and its recognised expertise. We were looking for a reliable, innovative partner able to support us over the long term. The user experience, for both our HR teams and our employees, quickly confirmed we had made the right choice.
What benefits do you get from our collaboration today?
Today, we benefit from a reliable, intuitive solution that's easy to administer. Our employees appreciate the flexibility of the digital meal voucher card and its wide acceptance network, while our teams save valuable time thanks to simplified management. Beyond the solution itself, we also value the quality of our relationship with the Pluxee teams: they are available, responsive and always attentive to our needs.
Would you recommend Pluxee? In one sentence, why?
Without hesitation! Pluxee is far more than a provider: it's a genuine, trusted partner that supports us day to day in offering our employees a meal voucher solution that is simple, modern and delivers real added value.
Why meal vouchers matter for hospitality and front-of-house teams
City One's testimonial highlights a challenge familiar to many service-driven businesses in Luxembourg: retaining motivated, engaged staff is what ultimately drives customer experience. Meal vouchers play a central role in that equation, for three key reasons:
- Employee Retention: In hospitality, where turnover can be high and service quality depends on team stability, a concrete daily benefit like meal vouchers helps companies keep their best people engaged.
- Purchasing Power: With rising living costs, employees increasingly value benefits with a real, everyday impact. Meal vouchers put money back in their pocket where it matters most.
- Simplicity for HR teams: Beyond the benefit itself, an easy-to-administer, dematerialised solution frees up time for HR and operations teams to focus on what matters — their people.
About City One: City One is a leading player in hospitality and front-of-house services in Luxembourg. For over 35 years, the company has supported its clients by placing customer experience, operational excellence and service quality at the heart of everything it does.
