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To activate your card, you must have created an account using your Pluxee ID and Card ID in the Pluxee app (by Pluxee International). Before activating your card, make sure you have it in your possession if it is a physical card. If it is a virtual card, it can be activated after creating your account using the login details received by email (Pluxee ID and Card ID).

When you receive your card, it is inactive. You can activate it through the Pluxee application (or via the Consumers Page) by going to WALLET at the bottom of the screen, then Settings in the top right-hand corner. Click on the “Activate this card” button.

In the event of card renewal: As soon as the new card is ordered, i.e. 1 month before the previous one expires, it immediately replaces the old one in the Pluxee application. It will be sent within 10 to 15 working days to your employer's address. Please do not click on “Activate” in the application until you have your new card in hand, so that you can continue to use your current card and avoid any potential risks.

Cardholders without access to the Pluxee application can activate their card also on the Consumer Page.

If none of the above 2 activation options are available, you can request activation from the Pluxee customer service department: by e-mail on consumers.lu@pluxeegroup.com or by telephone on 00352 28 76 15 00 Monday to Friday, 9am to 5.30pm. Please provide us with your Pluxee ID and Card ID.

Lost your card? Follow the steps to block your Pluxee card in Luxembourg and keep your account secure.

Lunch vouchers are subject to specific legislation in each country. Luxembourg lunch vouchers are subject to Luxembourg legislation and therefore can be used only in the Grand-Duchy of Luxembourg.

In your Pluxee App, you can see all transactions made with Google Pay and your Pluxee card.

In the “Wallet” app, you will see transactions made with Google Pay.

Check where to use your Pluxee Card with Google Pay in Luxembourg.

Just like with your Pluxee card, at all affiliated merchants with contactless payment terminals. You can geolocate them on Pluxee app.

The Pluxee Lunch card (physical or virtual) works like a prepaid bank card. It is accepted at all partner merchants that have a contract with Pluxee and are equipped with an electronic payment terminal.

You can use it :

• In shop, to pay for your food purchases.
• Online, with our e-commerce partners, particularly meal delivery platforms.

See the list of shops and merchants that accept Pluxee in Luxembourg.

The card is compatible with :

• PIN code payment: must be used for the first purchase to activate the card.
• Contactless payment (if the terminal supports it), once the card has been activated by PIN code.
• Mobile payment via Apple Pay or Google Pay.

For online payments, the information on your card (card number, expiry date and CVV code), whether physical or virtual, can be accessed from the Pluxee application, in the card settings via the ‘Display my card's PAN and CVV’ option.

Its use is subject to Luxembourg legislation:

• The daily spending limit is 5x the value of a voucher per day
• For food purchases only

NB: if you cancel a purchase on the same day, we recommend that you keep the transaction receipt.

How to view your Pluxee card balance after each purchase or transaction.

To create an account on the App Pluxee, click on "WALLET":

1. Enter your email address and confirm it to create your Pluxee Connect account

2. Choose a password

3. Complete your personal information

4. Enter and confirm your mobile phone number

5. Accept the terms and conditions and the Privacy Policy.

6. Enter your Pluxee ID (the number provided by Pluxee via email when your card is loaded)

7. Enter Card ID (the last 8-digit of the number on the back of your card)

8. You can now access your Card data.

Travelling, moving abroad or using your benefits across borders? Check whether the Pluxee app is available outside Luxembourg and what options apply in other countries.

The mobile payment is only active if you want to. You can decide to activate or deactivate it anytime you want.

For users in Luxembourg, see how to protect your Pluxee Card on Google Pay if your phone is lost or stolen.

If your device is lost or stolen, you can use the “ Find my mobile ” service to remotely deactivate Google Pay. Delete all payment cards stored in Google Pay.

What to do if you lose your Pluxee card.

You can use your Pluxee card with Google Pay at merchants belonging to the Pluxee acceptance network who display the “contactless” symbol on their payment terminal.

Follow the step-by-step instructions to add your Pluxee card to Google Pay.

A Pluxee Lunch card in Luxembourg must be ordered by your employer. Employees cannot request the card directly from Pluxee.

Once the order has been placed, your employer will provide information about delivery, activation and access to your Pluxee Lunch benefits.

Check the daily spending limit for your Pluxee Lunch card in Luxembourg before making a purchase.

You can add your Pluxee card to Google Pay through Google Wallet in a few steps:

1. Open the Pluxee app.
2. Go to your card’s Settings.
3. Select “Add to Google Wallet.”
4. Choose the device on which you want to add the card, when more than one device is available.
5. Accept the terms and conditions.

After the first registration, repeat the steps above to add your Pluxee card to another device.

Need to turn off mobile payments? See how to deactivate Google Pay for your Pluxee card.