Find the answer to your questions, whether you're a company, an employee or a merchant!

When your employer reloads your card (lunch voucher or gift voucher), you will receive a notification at your email address and in the Pluxee mobile app (if you have agreed to receive our notifications). The balance is updated immediately and automatically in the app. Loadings are always carried out outside of weekends and public holidays.

Yes, the Pluxee app is available outside Luxembourg, for example in the border countries: Belgium, France, and Germany. It is also available in many other countries. Simply select “Luxembourg” as the employer's country when setting up the app.

Is the app not available in your country? Contact our team at consumers.lu@pluxeegroup.com.

Meal vouchers can be used to purchase ready-to-eat meals or food items from our affiliated stores in Luxembourg. They are limited to a maximum of five vouchers per day. For more information on meal voucher legislation, click here.

Gift vouchers can be used at our affiliated stores in Luxembourg. Gift vouchers in Luxembourg are not subject to any spending limits or specific sectors. Treat yourself: high-tech, fashion, chocolate, DIY, leisure, there's something for everyone!

Pluxee meal vouchers are valid for one year from the date they are loaded. You will be automatically notified by email and in your app three months before they expire if part of your credit is about to expire.

Pluxee gift vouchers are valid for 12 months from the date they are loaded. Three months before they expire, you will receive an email and app notification informing you of their expiry date, giving you time to use them at our partner merchants.

The Pluxee app is available on the App Store and Play Store. To download it, click here or select the Pluxee app (by Pluxee International) in the App Store (iOS) or Play Store (Android).

Once you have downloaded the app, select ‘Luxembourg’ as your employer's country and create your account or log in.

You can access iCloud and use the app "Find My iPhone" to block or definitely delete the possibility to pay with this device with Apple Pay. This is guaranteed even if your device is off-line and not connected to a cellular network or a WIFI network.

Lunch vouchers are subject to specific legislation in each country. Luxembourg lunch vouchers are subject to Luxembourg legislation and therefore can be used only in the Grand-Duchy of Luxembourg.

Your balance is updated after each purchase transaction. You can consult it on the mobile application Pluxee as soon as you log in on the home page or on "WALLET".

The balance and the transaction history can also be consulted on the web portal Pluxee. 

Just like with your Pluxee card, at all affiliated merchants with contactless payment terminals. You can geolocate them on Pluxee app.

You will need to provide your Card ID when creating your account and for each exchange with the Pluxee team. 

• If you have a physical card: the CARD ID is written on the back of your card and begins with LUX. 
• If you have a virtual card: in the PDF document attached to the e-mail entitled “Pluxee virtual card: your Card ID” received when finalizing the creation of your virtual card. 

To create your account on the Pluxee mobile application, you only need to enter the last 8 digits. 

When creating your account, you will need to provide your Pluxee ID:

• If you have a physical card, you'll find it on the same letter as your PIN code.
• If you have a virtual card, your Pluxee ID can be found in the e-mail you received after creating your card, entitled “Pluxee Virtual Card: Your Pluxee ID”.

If you have already created your account, you can find your Pluxee ID in your Pluxee application :

• Go to the "cards" tab
• Select your card
• Click on the "settings" icon on the top right of your screen
• Chose "Display card ID" and copy your ID to your clipboard

The Pluxee Lunch card, whether physical or virtual, works like a bank card at all Pluxee partner merchants with a point-of-sale terminal or online store (e-commerce). You can view the list of restaurants and merchants in our Pluxee Lunch network on the Pluxee mobile app or via the web portal. You can set your location and search for the restaurants and merchants closest to you.

You can suggest new merchants by sending an email to merchants.lu@pluxeegroup.com.

In your Pluxee App, you can see all transactions you have made with your Pluxee card.

In the Apple "Wallet" App, you will see only transactions made with your Apple Pay.

You can access this information whenever you need to, in real time, by logging in to your account in the app Pluxee via "WALLET". A 3 months history of transactions will be displayed. You can search and filter transactions by type and period.

This is also available on the Pluxee web portal.

Apple Pay is a mobile payment solution. You can pay contactless in a store or restaurant with your iPhone or Apple Watch via NFC.

All you have to do is hold your iPhone or Apple Watch in front of the contactless reader, follow instructions on the payment terminal.

Apple Pay is a solution for users of an iPhone or Apple Watch. The device requires to be able to manage the NFC function.

The mobile payment is only active if you want to. You can decide to activate or deactivate it anytime you want.