Do I need to take any action to renew my employees' cards?

Three months before your employees' cards are due to expire, you will receive an e-mail inviting you to select the cards that should not be renewed (e.g. employees who have left the company). You can make this selection directly via your online customer area, or by returning an Excel file pre-filled with the list of cards not to be renewed.

If you do not take this action, all cards will be automatically renewed.

Rest assured that we'll be with you every step of the way, giving you ample advance notice. Information is sent several weeks before expiration to give you time to take the necessary steps, and our team is available to answer any questions you may have via orders.lu@pluxeegroup.com or +352 2876 1500.