Find the answer to your questions, whether you're a company, an employee or a merchant!

Yes, your Pluxee card will be renewed automatically, as long as your employer has confirmed that you are still part of the company. This renewal is carried out one month before your card expires, and you will be informed by e-mail.

As soon as the new card is ordered, it immediately replaces the old one in the Pluxee application.  It will be sent within 10 to 15 working days to your employer's address.  Please do not click on “Activate” in the application until you have your new card in hand, so that you can continue to use your current card and avoid any risks.

And yes, the balance on your Pluxee card will be automatically transferred to your new card when it is renewed.

Our local team will support you throughout the process and will be happy to answer any questions you may have. You can contact us by e-mail at consumers.lu@pluxeegroup.com or by telephone on +352 2876 1500.

Pluxee Lunch card not working? Check the most common reasons for a declined payment.

Yes, the balance on your Pluxee card will be automatically transferred to your new card when it is renewed. You don't have to do a thing: as soon as your new card is activated, the amount remaining on your old card will be available immediately. 

This process is completely secure, and guarantees that you won't lose any credit when you switch from one card to another.

Pluxee meal vouchers are valid for one year from the date they are loaded. You will be automatically notified by email and in your app three months before they expire if part of your credit is about to expire.

Your balance is updated after each purchase transaction. You can consult it on the mobile application Pluxee as soon as you log in on the home page or on "WALLET".

The balance and the transaction history can also be consulted on the Consumers Page. 

The Pluxee Lunch card, whether physical or virtual, works like a bank card at all Pluxee partner merchants with a point-of-sale terminal or online store (e-commerce). You can view the list of restaurants and merchants in our Pluxee Lunch network on the Pluxee mobile app or via the Consumers Page. You can set your location and search for the restaurants and merchants closest to you.

You can suggest new merchants by sending an email to merchants.lu@pluxeegroup.com.

Electronic vouchers are valid for 12 months from the date of loading. Our “First in - First out” system ensures that the oldest credits are used first. 

Expiring amounts will be displayed on the Pluxee app and Consumers Page 3 months before the expiry date.

Your personal information can be edited from the Pluxee app or Consumers Page.

After selecting your profile, go to “Personal Information” (or “My Account” on the web portal). You will then be redirected to Pluxee Connect, where you can manage your data, such as your personal information (profile, phone number, email address, etc.) and your account security settings (password, biometrics, etc.).

You can also delete your Pluxee Connect account (which will result in the loss of your access).

You can access this information whenever you need to, in real time, by logging in to your account in the app Pluxee via "WALLET". A 3 months history of transactions will be displayed. You can search and filter transactions by type and period.

This is also available on the Consumers Page.

Meal vouchers can be used to purchase ready-to-eat meals or food items from our affiliated stores in Luxembourg. They are limited to a maximum of five vouchers per day. 

For more information, see the meal voucher legislation in Luxembourg.

Yes, the Pluxee app is available outside Luxembourg, for example in the border countries: Belgium, France, and Germany. It is also available in many other countries. Simply select “Luxembourg” as the employer's country when setting up the app.

Is the app not available in your country? Contact our team at consumers.lu@pluxeegroup.com.

If you need help installing the Pluxee app on your smartphone, follow this step-by-step installation guide.
 

Yes. If you accidentally delete your Pluxee card from Apple Wallet, you can add and activate it again. Your physical Pluxee card remains valid and can be scanned again in the Wallet app.

Once the card has been reactivated, you can continue making contactless payments with Apple Pay at eligible merchants in Luxembourg. The activation may take a short time to complete.

For more details, check how long it takes to activate your Pluxee card on a device.

Our digital lunch vouchers (Pluxee Lunch) and gift vouchers (Pluxee Gift) can be used online, just like credit cards. For example, you can use your digital lunch vouchers on delivery platforms such as Wolt, Wedely, or Foozo.

To pay online, find your card details (card number, expiration date, and CVV), whether physical or virtual, in the Pluxee app. Go to your card settings via the “Display my card's PAN and CVV” option.

When paying, simply enter your card details as you would for a standard credit card payment.

Note: to use your card online, you may receive an SMS to validate the transaction. It is essential that the phone number entered in your Pluxee profile is correct. It can be changed at any time in the Pluxee mobile app.

As of the 1st of January 2024 and following the update of the Grand-Duchy regulation dating from the 29th of December 1986, the daily expense limit has been set to 5 times the face value of a lunch voucher. If you do not know the face value of your vouchers, please contact your employer. Your daily spending limit also appears in your Pluxee mobile application or Consumers  Page, in the "Wallet" tab.

Below are some examples of daily limits depending on the face value of your vouchers:

In 2026, the daily spending limit for meal vouchers in Luxembourg is five times their face value. A voucher worth €8.40 therefore allows spending of up to €42 per day, compared with €54 for €10.80 and €75 for €15.

The Pluxee app is available on the App Store and Play Store. Download the Pluxee app, or search for “Pluxee” by Pluxee International in the App Store for iOS or Play Store for Android.

Once you have downloaded the app, select ‘Luxembourg’ as your employer's country and create your account or log in.

How do I log in on the mobile App Pluxee?

When your employer reloads your card (lunch voucher or gift voucher), you will receive a notification at your email address and in the Pluxee mobile app (if you have agreed to receive our notifications). The balance is updated immediately and automatically in the app. Loadings are always carried out outside of weekends and public holidays.

You can find your Pluxee card number and CVV in the Pluxee app:

1. Open the Pluxee app and select your card.
2. Go to Settings.
3. Select “Display my card PAN and CVV.”

The PAN is your Pluxee card number. You can copy it when needed, for example for an online payment.

If your card is permanently lost, if it has been stolen, or if it is damaged and unusable or if you have never received your card, please contact our consumer service (by e-mail on consumers.lu@pluxeegroup.com or by phone on 00352 28 76 15 00  from Monday to Friday from 9am to 5.30pm.) to block it and a new card will be ordered automatically and will be sent to you. Please give us your Pluxee ID.

See when your Pluxee credits are due to expire and how to check their expiry date.

Need to add funds to your card? Learn how your Pluxee Lunch card is reloaded and who is responsible for the top-up.

When creating your account, you will need to provide your Pluxee ID:

• If you have a physical card, you'll find it in the email you got when your card was loaded.
• If you have a virtual card, your Pluxee ID can be found in the e-mail you received after creating your card, entitled “Pluxee Virtual Card: Your Pluxee ID”.

If you have already created your account, you can find your Pluxee ID in your Pluxee application :

• Go to the "cards" tab
• Select your card
• Click on the "settings" icon on the top right of your screen
• Chose "Display card ID" and copy your ID to your clipboard

Waiting for a replacement card? Check if your old Pluxee card still works.

You will need to provide your Card ID when creating your account and for each exchange with the Pluxee team. 

• If you have a physical card: the CARD ID is written on the back of your card and begins with LUX. 
• If you have a virtual card: in the PDF document attached to the e-mail entitled “Pluxee virtual card: your Card ID” received when finalizing the creation of your virtual card. 

To create your account on the Pluxee mobile application, you only need to enter the last 8 digits. 

Need help locating your account details? Learn where to find your Pluxee ID in the app or Pluxee consumer portal.