Find the answer to your questions, whether you're a company, an employee or a merchant!

An employee may legally be entitled to one lunch voucher per day of work if he or she has worked for at least four hours during the day. In many companies the allocation of lunch vouchers is in proportion to the number of hours worked as a percentage of full-time. This decision remains at the sole discretion of the employer.

The Grand Ducal Regulation of 29 December 1986 allows one lunch voucher to be granted for every day actually worked.

In practice, and with a view to administrative simplification, it is agreed to allocate a flat number of vouchers per month and per person in accordance with the following calculation:

52 weeks x 5 working days
= 260 working days
- 26 days leave
- 11 public holidays
- 5 fixed compensation days off

= 218 lunch vouchers per year
or 18 lunch vouchers per month x 12 months

From the moment we receive your signed contracts, activation generally takes less than 24 hours.

This of course depends on the number of points of sale to be activated.

Unlike paper vouchers, Pluxee is not responsible for refunding your transactions when they take place with the card.

The refund is made by your payment service provider (SIX, Worldline, ServiPay, BSPayone, etc.) and the speed of the refund depends on the terms agreed with the latter.

In Apple "Wallet" app, you need to choose your Pluxee card and click on the menu on the top right hand corner, scroll down, and click on "Delete this card".

Should you wish to obtain a sticker for the window of your business to show that you accept Pluxee products you can:

• come in person to the Pluxee members’ desk at 39 Rue du Puits Romain, Bertrange, between the hours of 8:30am-12pm and 1:30pm-4pm
• call the affiliation department on 28 76 15 00 
• send an e-mail to request a window sticker at merchants.lu@pluxeegroup.com.

1. Open your Pluxee app
2. Go to settings menu of your card
3. Tap "Add to Apple Wallet"
4. Select your device*
5. Accept the General Conditions of Use

*only applicable if you have several devices: you can choose on which device you want to enroll your card.

After the first enrollment, please repeat the enrollment operation if you want to add your card on another device.

The cards should be ordered by your employer.

Once your customer account for the Pluxee (Lunch or Gift) card has been created, you can place your orders:

• online on the client extranet
• by filling the Excel template and sending it by email at orders.lu@pluxeegroup.com

If you have any question, our local team is at your disposal : +352 28 76 15 00.

Once you have enrolled your card to your app Wallet:

1. Double click on the side button on your phone to activate Apple Pay
2. Authenticate on iPhone with Face ID or Touch ID
3. Hold the top of your iPhone in front of the payment terminal and the payment process will begin. When finished, your iPhone will display a transaction notification.

Your employer places an order with Pluxee. Your balance will be automatically updated on your mobile application or on the web portal Pluxee.

If your card is permanently lost, if it has been stolen, or if it is damaged and unusable or if you have never received your card, please contact our consumer service (by e-mail on consumers.lu@pluxeegroup.com or by phone on 00352 28 76 15 00  from Monday to Friday from 9am to 5.30pm.) to block it and a new card will be ordered automatically and will be sent to you. Please give us your Pluxee ID.

Have a look at your drop-down menu on the main screen (drag from top bottom -> menu where you can activate/deactivate commonly your WIFI or your plane mode), the NFC logo has to be available among your choices.

Unlike paper vouchers, Pluxee is not responsible for refunding your transactions when they take place with the card. Pluxee is never in possession of the amount of the transactions.

Pluxee's commission will therefore be invoiced completely independently, according to the terms and conditions agreed with Pluxee.

Unlike paper vouchers, Pluxee is not responsible for refunding your transactions when they take place with the card.

The reimbursement is made by your payment service provider (SIX, Worldline, ServiPay, BSPayone, etc.) according to the terms agreed with the latter.

There is no technical modification to do on your terminal.

The Pluxee cards are VISA cards that work like all other VISA cards.

However, your Merchant ID must be authorized in our systems. This number can be retrieved from your acquirer and Pluxee can guide you in this recovery.

A contract/amendment should only be signed when a different legal entity is engaged (i.e. a different VAT or RCS number).

Thus, if several points of sale are all associated with the same legal entity (same VAT number), it will only be necessary to sign a single contract.

If, on the other hand, each of your points of sale is registered in the commercial register with a different RCS or VAT number, you will have to sign as many contracts as there are legal entities.

To date, most known acquirers in Luxembourg are able to accept our Pluxee card: 

• Adyen
• Axepta
• Done4You
• Elavon
• Fiserv
• Keyware/Paynovate
• Marketpay
• Nayax
• Revolut
• Servipay
• Sumup
• Stripe
• Unzer
• Vivawallet
• Wallee
• Worldline(Six/Cetrel/Saferpay)

In doubt? Our dedicated team is at your disposal: merchants.lu@pluxeegroup.com 

As of February 28, 2025, paper lunch vouchers are no longer circulating in Luxembourg. It is therefore no longer possible to join the Pluxee Lunch paper network. However, you can join the Pluxee Lunch (and Gift) card network by filling this form.